Executive/ Sr. Executive - Client Enablement (Implementation)

Practiceleague Legaltech; Pune District; On-site; INR 2,400,000 - 3,800,000; Full time

Job summary

Practiceleague Legaltech in Baner, Pune, seeks an experienced Product Implementation Manager to lead the deployment and adoption of our SaaS solutions for business legal clients. The role bridges customers, product teams, and internal stakeholders from planning through go-live, focusing on change management and user readiness.

The ideal candidate will drive implementation projects, manage data migration and UAT, track KPIs, and ensure value realization across enterprise customers.

Qualifications

• Experience in SaaS implementation and project management.
• Strong change management and stakeholder engagement skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead end-to-end implementation of SaaS products for customers.
• Develop project plans, timelines, milestones, and resources.
• Coordinate with Product, Engineering, Support, and Customer Success teams.
• Conduct requirement gathering, solution design, and workshops.
• Monitor risks, dependencies, and escalations with proactive resolution.
• Manage data migration, configuration, testing, UAT, and go-live.
• Track KPIs and ensure on-time, on-budget delivery.
• Gather requirements, prepare proposals, and develop project plans.
• Drive end-to-end execution including risk mitigation and budget monitoring.
• Serve as primary client interface for updates, approvals, and demos.
• Coordinate deployments, releases, and go-live with documentation.

Skills

Project management

Stakeholder management

Change management

Communication

Problem solving

Education

Bachelor's degree

Job description

Job Summary

Work Mode: Work from Office; Working Days: Monday to Friday; Location: Baner, Pune.

Practiceleague is seeking an experienced Product Implementation Manager to lead the successful deployment and adoption of our SaaS solutions for business legal enterprise clients. The role combines project management, stakeholder engagement, process transformation, and change management to ensure smooth implementation, user adoption, and realization of business value.

The ideal candidate will act as a bridge between customers, product teams, and internal stakeholders, driving implementation projects from planning through go-live while managing organizational change and user readiness.

Key Responsibilities

Product Implementation Project Management

• Lead end-to-end implementation of SaaS products for new and existing customers.
• Develop project plans, timelines, milestones, and resource allocation strategies.
• Coordinate with Product, Engineering, Support, and Customer Success teams to ensure timely project delivery.
• Conduct requirement gathering, solution design, workshops and implementation planning sessions.
• Monitor project risks, dependencies, and escalations, ensuring proactive resolution.
• Manage data migration, configuration, testing, user acceptance testing (UAT), and go-live activities.
• Track implementation KPIs and ensure adherence to project schedules and budgets.

Change Management

• Gather and analyse client requirements, prepare requirement specifications, and develop proposals, effort estimates, and project plans.
• Collaborate with Product, Technology, Support, and other cross-functional teams to define project scope, milestones, deliverables, and implementation strategies.
• Drive end-to-end project execution, including task management, resource coordination, progress tracking, risk mitigation, and budget monitoring.
• Serve as the primary client interface for project updates, approvals, status reviews, release communications, and demonstrations.
• Coordinate deployments, releases, and go-live activities while ensuring proper documentation and reporting throughout the project lifecycle.
• Track commercial milestones, including proposal approvals, purchase orders, and project-related payment follow-ups.

Required Qualifications

• Bachelors degree in business, Information Technology, Engineering, or related field.
• 47 years of experience in SaaS implementation, project management, consulting, or customer onboarding.
• Demonstrated experience managing enterprise software implementation projects.
• Strong understanding of Change Management principles and methodologies.
• Experience in stakeholder management across multiple organizational levels.
• Excellent communication, presentation, and facilitation skills.
• Strong analytical and problem-solving abilities.

Success Metrics

• On-time and on-budget project delivery.
• Customer satisfaction (CSAT/NPS).
• User adoption and utilization rates.
• Successful go-live without critical issues.
• Reduction in implementation escalations.Achievement of customer business outcomes and ROI objectives.