Consultant/Sr. Consultant-Implementation

World Fashion Exchange (I)Pvt.Ltd.; Gurugram District; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

World Fashion Exchange (I) Pvt. Ltd. in India seeks an implementation consultant to lead end-to-end delivery of software modules for clients, from requirements gathering to go-live, ensuring successful deployments and customer satisfaction.

You will analyze client processes, configure the application, support data migration, conduct demonstrations and training for end users and admins, and guide ongoing maintenance for long-term self-sufficiency.

Qualifications

• Experience leading end-to-end software implementations.
• Ability to map client requirements to product features.
• Strong communication with customers and internal teams.
• Experience conducting product demonstrations and end-user training.
• Ability to guide client admins on configuration and data processes.

Responsibilities

• Lead end-to-end implementation of software modules from requirement gathering through go-live.
• Analyze client processes, document requirements, and map them to product for effective solutions.
• Configure the application, validate setup, and assist data migration before deployment.
• Demonstrate product and train end users and system admins to enable self-sufficiency.
• Guide client admins on configuration and data uploads for ongoing maintenance.
• Coordinate with internal Product, Development, and QA teams to manage implementation activities and resolve issues.
• Prepare and execute test scenarios and support UAT to validate enhancements and fixes.
• Troubleshoot issues and coordinate with technical teams for resolutions.
• Plan go-live and stabilize post-implementation during hypercare.
• Maintain proactive client communication and manage expectations for high satisfaction.

Skills

Project management

Business analysis

Customer facing

Training delivery

Requirements gathering

Data migration

Job description

Role & responsibilities

• Lead the end-to-end implementation of assigned software modules for clients, ensuring successful project execution from requirement gathering through go-live.
• Understand and analyze client business processes, gather and document business requirements, and map them to the product to deliver effective solutions.
• Configure the application based on client requirements, validate system setup, and support data migration activities before deployment.
• Conduct product demonstrations and deliver functional training to end users and system administrators, enabling them to effectively use and manage the application.
• Guide customer system administrators on system configuration, data uploads, and ongoing maintenance to ensure long-term self-sufficiency.
• Coordinate with internal Product, Development, and QA teams to manage implementation activities, resolve functional and technical issues, and ensure timely project delivery.
• Prepare and execute test scenarios, support User Acceptance Testing (UAT), validate enhancements and bug fixes, and ensure the solution meets business requirements.
• Analyze and troubleshoot application issues, provide functional resolutions or workarounds, and collaborate with technical teams for issue resolution when required.
• Plan and support go-live activities, monitor post-implementation stabilization (hypercare), and ensure a smooth transition to the support phase.
• Maintain proactive communication with clients throughout the implementation lifecycle by providing regular project updates, managing expectations, and ensuring high customer satisfaction.

Preferred candidate profile

• High customer orientation and ability to build as well as manage strong customer relationships.
• Great listening skills to be able to understand customer expectations accurately.
• Solution oriented mindset with high accountability and reliability to be able to effectively solve customer problems in a timely manner.
• Strong written and verbal communication skills, as well as collaborative approach with ability to work as a team player.
• Ability to manage pressure effectively and deliver quality output within project timelines.