Platform Implementation Manager

Accenture in India; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

A technology consulting firm is seeking a Platform Implementation Consultant in Bengaluru, India. This role requires expertise in SaaS platform implementation and project coordination to ensure smooth onboarding for clients. You will work closely with various teams to configure solutions that meet business needs, manage implementation projects, and support post-implementation transitions. Ideal candidates have strong analytical skills and experience with cloud-native platforms. The position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• Experience in SaaS platform implementation, onboarding, or configuration.
• Hands-on experience with cloud-native platforms (Azure, AWS, GCP).
• Deep understanding of data architecture, ETL, and integration patterns.
• Expertise in AI/ML, automation, and workflow orchestration.
• Sound understanding of business processes (CRM, HR, Finance, or domain-specific workflows).
• Familiarity with API-based integrations, SSO, or data import tools (no deep coding required).
• Excellent client communication and project coordination skills.
• Bachelor’s degree in Computer Science, Information Systems, or Business.

Responsibilities

• Conduct requirements discovery sessions with clients.
• Configure the SaaS platform to align with client needs.
• Manage end-to-end implementation projects.
• Coordinate data migration and validation with internal teams and client stakeholders.
• Create and maintain configuration documentation, setup checklists, and user training material.
• Support UAT (User Acceptance Testing), address feedback, and ensure readiness for production.
• Partner with Customer Success to ensure smooth transition post-implementation.
• Provide configuration and workflow insights to the Product and Engineering teams for future enhancements.

Skills

SaaS platform implementation

Client communication

Project coordination

Analytical skills

Problem-solving skills

Workflow orchestration

Education

Bachelor’s degree in Computer Science, Information Systems, or Business

Tools

Jira

Asana

Monday

Confluence

Notion

Job description

The Platform Implementation Consultant is responsible for delivering smooth, high-quality onboarding and configuration experiences for new customers.

This role focuses on understanding client requirements, configuring the SaaS platform to match business workflows, and ensuring successful go-live within defined timelines.

You will collaborate with Customer Success, Product, and Technical Support teams to translate client needs into practical, scalable platform setups — without custom code or development.

Key Responsibilities

• Conduct requirements discovery sessions with clients to understand workflows, data structures, and business objectives.
• Configure the SaaS platform (modules, rules, integrations, permissions) to align with client needs.
• Manage end-to-end implementation projects — from kickoff through go-live and handover.
• Coordinate data migration and validation with internal teams and client stakeholders.
• Create and maintain configuration documentation, setup checklists, and user training material.
• Support UAT (User Acceptance Testing), address feedback, and ensure readiness for production.
• Partner with Customer Success to ensure smooth transition post-implementation.
• Provide configuration and workflow insights to the Product and Engineering teams for future enhancements.

Requirements

• Experience in SaaS platform implementation, onboarding, or configuration.
• Hands-on experience with cloud-native platforms (Azure, AWS, GCP), microservices, APIs, and event-driven architectures.
• Deep understanding of data architecture, ETL, master data management, and integration patterns.
• Expertise in AI/ML, automation, and workflow orchestration
• Sound understanding of business processes (CRM, HR, Finance, or domain-specific workflows).
• Familiarity with API-based integrations, SSO, or data import tools (no deep coding required).
• Excellent client communication and project coordination skills.
• Strong analytical and problem-solving skills with attention to detail.
• Experience working with project tools (Jira, Asana, or Monday) and documentation tools (Confluence, Notion).
• Bachelor’s degree in Computer Science, Information Systems, or Business.