Customer Relationship Manager | Blended Process | Thane

People Group; Mumbai, Thane, Navi Mumbai; On-site; INR 234,000 - 280,000; Full time

Benefits offered by this job

PF

Work From Office

Job summary

People Group in Mumbai/Thane is seeking an experienced Customer Relationship Manager with blended process experience. The role requires handling calls and emails/chats for VIP Shaadi members post-sale, coordinating meetings, and maintaining meticulous records.

It is an on-site position with 24x7 rotational shifts for men and day rotation for women. The ideal candidate will have strong communication skills, understand member preferences, and be able to engage respectfully across diverse cultures.

Qualifications

• Minimum 1 year of experience in blended process (call and email/chat).
• Good communication skills, both verbal and written.
• Employment gaps of more than 6–7 months will not be considered.

Responsibilities

• Be the dedicated relationship partner for VIP Shaadi members post-sale.
• Understand member preferences and help identify their ideal match.
• Call and connect with high-quality prospects on behalf of the member.
• Set up mutually consented meetings between potential matches.
• Ensure timely renewals and proactive engagement throughout their journey.
• Guide, counsel, and support the member like a true partner in their search.
• Maintain high service standards, timely resolutions and meticulous documentation.
• Handle escalations with grace and solutions-focused thinking.
• Respect diverse traditions, preferences, and cultural nuances in every interaction.
• Be the dedicated relationship partner for VIP Shaadi members post-sale.

Skills

Blended Process

Job description

We are Hiring | CRM | Thane | Mumbai

We are looking for experienced Customer Relationship Manager with Blended Experience

Experience: Minimum 1 year of experience in Blended Process
Location: Waghle,Thane, Mumbai
Work Mode: Work From Office
Shift: 24x7 rotational shift for Male
Day Rotational for Female

5 days working/ 2 rotational off

Salary: 23000 in hand + PF

Role & responsibilities

• Be the dedicated relationship partner for VIP Shaadi members post-sale
• Understand member preferences and help identify their ideal match
• Call and connect with high-quality prospects on behalf of the member
• Set up mutually consented meetings between potential matches
• Ensure timely renewals and proactive engagement throughout their journey
• Guide, counsel, and support the member like a true partner in their search
• Maintain high service standards, timely resolutions & meticulous documentation
• Handle escalations with grace, maturity, and solutions-focused thinking
• Respect diverse traditions, preferences, and cultural nuances in every interaction
• Be the dedicated relationship partner for VIP Shaadi members post-sale

Preferred candidate profile

Mandatory 1 year of experience in Blended Process ( Call and Email/Chat)

Good communication skills (Verbal and Written)

Candidates with an employment gap for more than 6-7 months will not be considered