Customer Service Specialist

Uplers; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Insane learning curve

Mission with meaning

Supportive team environment

Job summary

A leading technology company in Bengaluru is looking for a Talent Acquisition Specialist to work in a full-time capacity. You will lead a team focused on customer experience and service, ensuring engagement and efficient operations. Ideal candidates have 5-8 years of experience, including 3 years in leadership roles. Join us to help people find their soulmates while working in a fast-paced and innovative environment.

Qualifications

• 5-8 years of experience in customer-facing roles.
• 3+ years of leading a large B2C team.

Responsibilities

• Train team to listen harder and respond smarter.
• Map customer journey to eliminate friction.
• Coach team to grow talent.
• Make Tech Work for People: leverage AI, dashboards, and automations.
• Run It Like a Founder: manage your own zone with P&L mindset and metrics.
• Turn Tough Days around: own escalations and charm cranky customers.

Skills

Upselling or Cross-selling

NPS

Customer Satisfaction

Post Sales Service

Job description

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Talent Acquisition Specialist @ Uplers

Experience: 5-8 Years Exp

Salary: Competitive

Preferred Notice Period: Within 30 Days

Placement Type: Permanent

Client Requirement: Required for one of Uplers' client Shaadi.com

Must Have Skills: Upselling or Cross-selling, NPS, Customer Satisfaction, Post Sales Service

What's This All About?

If you believe love is a serious business (and also a messy, beautiful, high-stakes one), this role is your playground.

As the Manager VIP Service, you’ll lead a crew of 40+ passionate advisors who don’t just handle calls—they rewrite love stories. This isn’t just customer service—it’s customer obsession.

You’ll blend operations, coaching, customer experience, and tech enablement into one slick, high-impact function. You’ll own outcomes, not just outputs. Real connections > cold conversions.

If you’ve spent 3+ years or more in one role building something that mattered—and loved every minute of the chaos—you're exactly who we're looking for.

What You’ll Do (Like a Pro)

• Read Between the Lines: Customers don’t always say what they need. You’ll train your team to listen harder, respond smarter, and personalize everything.
• Build Love without Friction: Map the journey. Spot the leaks. Kill the clutter. Then rebuild a seamless experience so smooth, it feels like destiny.
• Lead like You Actually Care: Coach, not command. Grow talent. Make your team feel like a championship squad—not a call center.
• Make Tech Work for People: AI, dashboards, automations—bring it all together to eliminate the mundane and elevate the meaningful.
• Run It Like a Founder: You’ll be the GM of your own zone. P&L mind-set. Metrics accountability. Always thinking scale, never settling for survival.
• Turn Tough Days around: Escalations? You own them. Cranky customers? You charm them. You don't deflect—you deliver.

Who You Are

• Customer-first, always: You lose sleep over a bad experience and cheer louder than anyone when your team gets it right.
• Builder energy: You love creating order from chaos, designing systems, and making things better—constantly.
• People whisperer + Data junkie: You manage with heart and with numbers. EQ + IQ = You.
• Been there, built that: At least one solid 3+ year stint where you led a large B2C team and drove real business impact. Stability with velocity? Yes please.
• Pressure-tester: You’ve done hard things, and you’re better for it. Deadlines don’t scare you. Fire drills? You bring the extinguisher and the pep talk.

What You’ll Get

• A mission with meaning: You’re not selling socks. You’re helping people find soulmates.
• Speed, not red tape: We move fast, we fix fast, and we don’t do politics.
• Insane learning curve: High-growth org. High-responsibility role. High-reward journey.
• Tribe of doers: Smart, kind, purpose-led teammates who will have your back (and push you forward).

Seniority Level

Associate

Employment Type

Full-time

Industries

Technology, Information and Media

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