Relationship Manager II Jeevansathi.com

Info Edge Limited; Dadri; On-site; INR 260,000 - 380,000; Full time

Job summary

Jeevansathi.com, part of Info Edge Limited, is seeking a Client Servicing Associate to support premium members in India. You will onboard members, understand their requirements, and search for compatible profiles based on matrimonial norms.

You'll regularly communicate with clients, coordinate meetings, and provide progress updates. The role requires strong communication, relationship-building, and meticulous attention to detail to ensure top-tier service.

Qualifications

• Excellent verbal and written communication skills.
• Aptitude for fostering positive relationships.
• Ability to handle multiple clients and priorities.

Responsibilities

• Onboard premium members and assist in profile setup.
• Understand client requirements and search for profiles based on Indian matrimonial norms.
• Reach out to prospects and coordinate meetings between clients.
• Provide weekly/monthly updates on profile progress to clients.
• Handle client escalations with timely resolutions.
• Ensure adherence to defined processes and SLA levels and generate MIS reports.
• Build long-term relationships by delivering excellent servicing experiences.

Skills

Verbal communication

Written communication

Relationship building

Client handling

Customer focus

Attention to detail

Matrimonial norms knowledge

Job description

About BU:

Jeevansathi.com Jeevansathi.com is one of the largest and most trusted matrimony websites in India. It has a large presence across all parts of the country and its two decades of existence has left an indelible impact on millions of lives. The platform provides a very secure and convenient matchmaking experience to all its members by ensuring 100% screening, exclusive privacy options, photo protection features and multiple ways of verification amongst other things.

Job Objective:

The exclusive servicing team is a premium assisted matchmaking service which helps the premium customers find the right match (marriage) for themselves or their loved ones. The objective of this role is to assist them on an end-to-end basis via calls and e-mails. The role will require a person to build a strong relationship with the client and understanding with his/her client and provide best servicing experience.

Job Description:

• Onboarding of Premium members and help them in setting up their profile


• \\Understanding the client's requirements for a Jeevansathi and search for shortlisted profiles on the basis of different Indian matrimonial norms (gender, religion/caste, mother tongue, occupation, education level, income, groups, marital status , etc)


• Reach out to prospects on behalf of the client and help in exchanging information among them and set up their meetings


• Be in regular touch with the client and keep him/her updated on the work being done on their profile by weekly/monthly report


• Handling escalation of the clients


• Achieving process SLAs and MIS report generation


• Ensuring adherence to the defined process and accuracy levels on transactions


• Build long term relationship with the client by provide best serving experience

Required Skills:

• Excellent verbal and written communication skills


• Aptitude for fostering positive relationship building


• Client handling skills


• Customer Focus


• Attention to detail


• Knowledge of Indian matrimonial norms


• Flexibility with rotational offs