Process Trainer - PB & HB

Access Healthcare; Zone 7 Ambattur; On-site; INR 400,000 - 600,000; Full time

Job summary

Access Healthcare in Ambattur, Chennai, is seeking a Training Specialist to design and deliver comprehensive AR training programs for new hires and existing staff. You will create training plans, modules, and assessments aligned with client requirements and performance targets.

The role requires 4+ years of experience in US healthcare AR, training delivery, and the ability to work night shifts from the office in a fast-paced environment.

Qualifications

• Minimum 4 years of experience in AR process.
• Physician Billing and Hospital Billing experience is a must
• Experience in end-to-end AR team operations
• Strong knowledge of the US Healthcare Industry
• Excellent interpersonal and communication skills
• Enthusiastic to learn new processes
• Willingness to work night shifts
• Must be able to work from office

Responsibilities

• Create and share training plans with stakeholders
• Deliver client-specific training modules to new hires
• Meet Training TAT for CS training programs
• Manage OJT and QCP phases for CPs completing CS training
• Maintain training records including trainee details, attendance, and feedback scores
• Collect and analyze feedback from trainees on training quality
• Monitor trainee progress and provide constructive feedback
• Track new joiner performance for the first 60 days and clarify process-related queries
• Prepare training plans, content, and assessments for refresher training
• Recommend improvements in training plans and methods
• Manage knowledge updates and schedule assessments
• Update SOPs and PWIs on a weekly basis
• Liaise with managers to determine training needs and schedule sessions
• Design effective training content and prepare educational materials such as module summaries
• Support and mentor new employees
• Maintain attendance and other training records
• Manage training datasets
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training

Job description

Position: Training Specialist

Location: Ambattur, Chennai

Shift timing: US Shift (6:30 PM to 3:30 AM)

Eligibility Criteria:

• Minimum 4 years of experience in AR process
• Physician Billing and Hospital Billing experience is a must
• Experience in end-to-end AR team operations
• Strong knowledge of the US Healthcare Industry
• Excellent interpersonal and communication skills
• Enthusiastic to learn new processes
• Willingness to work night shifts
• Must be able to work from office

Roles and responsibilities

• Create and share training plans with stakeholders
• Deliver client-specific training modules to new hires
• Meet Training TAT for CS training programs
• Manage OJT and QCP phases for CPs completing CS training
• Maintain training records including trainee details, attendance, and feedback scores
• Collect and analyze feedback from trainees on training quality
• Monitor trainee progress and provide constructive feedback
• Track new joiner performance for the first 60 days and clarify process-related queries
• Prepare training plans, content, and assessments for refresher training
• Recommend improvements in training plans and methods
• Manage knowledge updates and schedule assessments
• Update SOPs and PWIs on a weekly basis
• Liaise with managers to determine training needs and schedule sessions
• Design effective training content and prepare educational materials such as module summaries
• Support and mentor new employees
• Maintain attendance and other training records
• Manage training datasets
• Conduct evaluations to identify areas of improvement
• Monitor employee performance and response to training