Process Trainer-International process

TP; Jaipur; Presencial; INR 500 000 - 750 000; Tempo integral

Resumo da oferta

TP in Jaipur is seeking a Training & Learning & Development professional to deliver new hire, refresher, and upskilling programs. You will analyze needs, design content, and facilitate engaging classroom, virtual, and on-the-job sessions.

You will monitor trainee performance, maintain records, and collaborate with Operations, Quality, and Leadership to ensure training aligns with business goals. Strong English communication, coaching, and MS Office skills are essential.

Qualificações

• Graduate in any discipline; relevant T&D certifications preferred.
• Experience in training, learning & development within a BPO.
• Excellent English communication skills, both written and verbal.

Responsabilidades

• Deliver new hire, refresher, upskilling, and process training programs.
• Conduct training needs analysis and identify knowledge gaps within the business.
• Design, customize, and update training content, learning materials, and assessments.
• Facilitate engaging classroom, virtual, and on-the-job training sessions.
• Monitor trainee performance through evaluations and feedback mechanisms.
• Partner with Operations, Quality, and Leadership to ensure training effectiveness.
• Analyze training metrics and recommend interventions to improve employee performance.
• Support transition, process updates, and change management via learning interventions.
• Maintain training records, attendance, certifications, and compliance documentation.

Conhecimentos

Training Delivery

English Proficiency

Facilitation

Presentation Skills

Stakeholder Mgmt

Coaching

Engagement Driving

MS Office

Formação académica

Graduate in any discipline

T&D/Instructional Design Certifications

Ferramentas

PowerPoint

Excel

Descrição da oferta de emprego

Key Responsibilities

• Deliver new hire, refresher, upskilling, and process training programs.
• Conduct training needs analysis and identify knowledge gaps within the business.
• Design, customize, and update training content, learning materials, and assessments.
• Facilitate engaging classroom, virtual, and on-the-job training sessions.
• Monitor trainee performance through evaluations, assessments, and feedback mechanisms.
• Partner with Operations, Quality, and Leadership teams to ensure training effectiveness and alignment with business objectives.
• Analyze training metrics and recommend interventions to improve employee performance.
• Support transition, process updates, and change management initiatives through structured learning interventions.
• Maintain training records, attendance, certifications, and compliance documentation.

Desired Candidate Profile

• Strong experience in Training and Learning & Development within a BPO.
• Excellent verbal and written communication skills in English.
• Proven experience in facilitating classroom and virtual training programs.
• Strong presentation, stakeholder management, and coaching skills.
• Ability to influence learners and drive engagement.
• Proficiency in Microsoft Office applications, especially PowerPoint and Excel.

Competencies

• Effective Communication
• Facilitation & Presentation Skills
• Coaching & Mentoring
• Stakeholder Management
• Problem Solving
• Planning & Organization
• Performance Orientation
• Adaptability and Learning Agility

Education

• Graduate in any discipline.
• Relevant certifications in Training, Learning & Development, or Instructional Design will be an added advantage.

Location: Jaipur

Package: upto 7.5 lpa