Process Trainer

TP; Bengaluru; Presencial; INR 400 000 - 650 000; Tempo integral

Resumo da oferta

TP in Bengaluru is seeking a training designer/administrator responsible for designing training and test modules aligned with client needs. The role involves ongoing client communications, coordinating with Operations, HR, and Admin to ensure smooth training delivery and resource availability.

The candidate will monitor quality metrics (CSAT, resolutions) and drive adherence to SOPs and BEST T&T compliance, while coordinating trainer development and client reviews. Immediate joiners preferred.

Responsabilidades

• Designs training & test modules based on needs.
• Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
• Resolves issues pertaining to process knowledge with clients.
• Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
• Conducts interviews & coordinates with HR for recruiting trainers / trainees.
• Ensure 100% adherence on client driven SOP & BEST T&T compliance.
• Prepare Trainers through TTT/ Platform skills certification.
• Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
• Coordinates with all stakeholders to ensure New Hire training process runs effectively.
• Prepare and attend all business / client reviews & work on the action plans to improve business performance.
• Understanding of root cause analysis & reasons to better performance
• Interacts with IT team for creation and deletion of Ids for new team members.

Descrição da oferta de emprego

Role & responsibilities

Designs training & test modules based on needs.

• Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations.
• Resolves issues pertaining to process knowledge with clients.
• Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production.
• Conducts interviews & coordinates with HR for recruiting trainers / trainees.
• Ensure 100% adherence on client driven SOP & BEST T&T compliance.
• Prepare Trainers through TTT/ Platform skills certification.
• Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability.
• Coordinates with all stakeholders to ensure New Hire training process runs effectively.
• Prepare and attend all business / client reviews& work on the action plans to improve business performance.
• Understanding of root cause analysis & reasons to better performance
• Interacts with IT team for creation and deletion of Ids for new team members.

Preferred candidate profile

Immediate joiners or within 30days required