Training Specialist - AR Process Trainer

Access Healthcare; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Access Healthcare is seeking a Training Specialist (AR Process Trainer) to design and deliver training for accounts in the AR process. The role requires extensive experience in hospital billing workflows, denial management, and CMS-1500/CPT/ICD-10 basics.

The incumbent will work from the office and participate in night shifts as needed, coordinating with stakeholders and mentoring new hires. Eligible candidates include Senior Associates, Trainers or QA roles with 4+ years in AR and 3+ years in

Qualifications

• Minimum 4 years of experience in AR process.
• Minimum 3 years of experience in HB and PB (both).
• Understanding of Hospital Billing workflow (Inpatient, Outpatient, ER).
• CMS-1500, CPT, HCPCS, ICD-10 basics, Denial management and appeals, Payer guidelines.

Responsibilities

• Create and share the training plan with stakeholders.
• Deliver client specific training modules to new hires.
• Maintain batch training records and attendance, EWS, assessment scores.
• Collect feedback from trainees on training quality.
• Monitor trainee progress and provide constructive feedback.
• Prepare training content and assessments for refresher training.
• Update SOP and PWI on a weekly basis.
• Liaise with managers to determine training needs.

Skills

Interpersonal skills

Communication skills

US healthcare knowledge

Night shift readiness

Willing to learn

Tools

Cerner

Job description

Access Healthcare is a leading healthcare BPO company providing revenue cycle management, medical coding, billing, and other healthcare support services to clients worldwide. With operations across the US and India, we leverage technology and skilled professionals to improve operational efficiency and financial outcomes for healthcare providers.

Position:

Training specialist (AR Process Trainer)

Eligible Designation:

Currently working as a Senior Associate, Trainer or QA role.

No. of Vacancies:

1

Eligibility Criteria:

• Minimum 4 years of experience in AR process.
• Minimum 3 years of experience of working in HB and PB (both).
• Understanding of Hospital Billing workflow (Inpatient, Outpatient, ER)
• UB-04 claim knowledge, Denial identification and resolution, Authorization and medical necessity basics, Appeals and reconsideration process
• Understanding of Professional Billing workflow
• CMS-1500 claim knowledge, CPT, HCPCS, and ICD-10 basics, Denial management and appeals, Eligibility and authorization review, Payer guidelines and reimbursement basics, AR aging and account review, Payer portal navigation
• PMS (Cerner is an Added Advantage)
• Should have Strong knowledge in US Healthcare Industry.
• Strong interpersonal and excellent communication skills.
• Must be enthusiastic to learn new processes.
• Willing to work night shifts.
• Should work from office.

Roles and responsibilities

• Create and share the training plan with stakeholders.
• Meet Training TAT for CS training Program.
• Deliver client specific training modules to new hires.
• Manage nesting and certification phases for the CPs after CS training.
• Maintain the batch training records attendance, EWS, assessment scores, etc.
• Collect feedback from trainees on the quality of training.
• Monitor the progress of the trainees in ramp and provide constructive feedback.
• Monitor new joiners performance for the first 60 days and clarify process related queries.
• Prepare the training plans, training content and assessments for refresher training.
• Recommend changes in the training plan & training method.
• Manage process updates and schedule weekly assessments
• Update SOP and PWI on a weekly basis.
• Liaise with managers to determine training needs and schedule training sessions.
• Design effective training content.
• Prepare educational material such as module summaries.
• Support and mentor new employees and trainers.
• Manage training data.
• Conduct evaluations to identify areas of improvement.
• Monitor employee performance and response to training.