Process Trainer at a inbound BPO

iSON Xperiences; Dehradun; On-site; INR 234,000 - 391,000; Full time

Job summary

ISON XPERIENCES BPO INDIA PRIVATE LIMITED in Dehradun is seeking a Process Trainer for Inbound Domestic BPO (E-commerce). You will handle new hire training, refresher sessions, and ongoing coaching to ensure CSAT and quality targets are met.

The role requires 1-2 years in process training, strong communication, and familiarity with e-commerce platforms. Immediate joiners preferred.

Qualifications

• 1-2 years of Process Trainer experience in a Domestic Voice BPO.
• Experience in New Hire Training (NHT), Process & Refresher Training.
• Excellent communication, presentation & coaching skills.

Responsibilities

• Conduct new hire and refresher training sessions.
• Provide coaching and feedback to trainees.
• Track and report training metrics (CSAT, quality).

Skills

Process trainer

Coaching

Presentation

Communication

Training metrics

Education

Graduate

Job description

Process Trainer Inbound Domestic BPO (E-commerce)

Location: Dehradun

Company: ISON XPERIENCES BPO INDIA PRIVATE LIMITED

Requirements:

1-2 years of Process Trainer experience in a Domestic Voice BPO

Experience in New Hire Training (NHT), Process & Refresher Training

Strong knowledge of Customer Service, Quality, CSAT & Training Metrics

Excellent communication, presentation & coaching skills

E-commerce process experience preferred (Flipkart, Amazon, Meesho, Myntra, Paytm, etc.)

Qualification: Graduate / Undergraduate

Salary: Up to 35,000 CTC (Based on experience)

Immediate Joiners Preferred