Process Trainer

Lytegen; Mohali; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Lytegen in Mohali seeks a Sr. Team Coach (Sales) to lead, mentor, and develop a team of sales professionals in a fast-paced environment. The role focuses on coaching, performance management, and building high-performing teams to meet targets.

You will conduct live call monitoring, provide feedback, and drive productivity, quality, and process adherence across sales operations.

Qualifications

• 36 years of experience in BPO, telesales, inside sales or sales operations.
• 12+ years in team leadership, team coaching or supervisory roles.
• Proven ability to coach, mentor and improve sales performance.
• Strong communication, leadership and people management skills.

Responsibilities

• Coach, mentor, and develop Sales Representatives to hit performance targets.
• Conduct live call monitoring, feedback sessions and one-on-one coaching.
• Drive team productivity, sales conversions and quality improvements.
• Analyze performance metrics and create action plans for improvement.
• Collaborate with Operations, QA and Training teams to boost performance.
• Ensure adherence to sales processes, quality standards and goals.
• Foster accountability, collaboration and continuous learning.

Skills

Sales coaching

Team leadership

Performance management

CRM reporting

Tools

CRM systems

Job description

We're Hiring | Sr. Team Coach (Sales)

Location: Mohali (Work from Office)
Employment Type: Full-Time

Are you passionate about coaching people, driving sales performance, and building high-performing teams?

We're looking for a Sr. Team Coach to lead, mentor, and develop a team of sales professionals in a fast-paced, performance-driven environment. If you have a proven track record in sales coaching, team leadership, and performance management, we'd love to connect with you!

What You'll Do

• Coach, mentor, and develop Sales Representatives to achieve performance targets.
• Conduct live call monitoring, feedback sessions, and one-on-one coaching.
• Drive team productivity, sales conversions, and quality improvements.
• Analyze performance metrics and create action plans for continuous improvement.
• Collaborate with Operations, QA, and Training teams to enhance team performance.
• Ensure adherence to sales processes, quality standards, and operational goals.
• Foster a culture of accountability, collaboration, and continuous learning.

What We're Looking For

• 36 years of experience in BPO, Telesales, Inside Sales, or Sales Operations.
• 12+ years of experience as a Team Leader, Team Coach, Sales Coach, SME, or Assistant Manager.
• Strong experience in coaching, mentoring, and improving sales performance.
• Excellent communication, leadership, and people management skills.
• Experience in International Sales or the US Process is a plus.
• Strong analytical skills with experience using CRM systems and performance reporting.

Why Join Us?

• Lead and develop high-performing sales teams.
• Be part of a fast-growing organization with exciting career opportunities.
• Work in a collaborative, performance-driven environment.
• Gain exposure to leadership development and continuous learning.