Process Specialist

Infosys Limited; Hyderabad; On-site; INR 420,000 - 540,000; Full time

Job summary

Infosys BPM Limited in Hyderabad is seeking a Process Specialist with 2-5 years of experience to manage fraud detection and disputes across multiple channels. The role requires hands-on handling of disputes, chargebacks, and detection processes, ensuring accurate decisions in a fast-paced environment.

The candidate will provide real-time guidance, work with banking-related fraud operations, and handle complex servicing cases including payments, reversals, and refunds.

Qualifications

• Fraud detection across channels with hands-on Dispute/Chargeback experience.
• Provide real-time support and guidance to team during complex transactions ensuring accurate decision-making and adherence to process guidelines.
• Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).
• Handle complex servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
• Handle reconciliation issues, rejects, suspect transactions, and system repair queues.
• Support non-monetary servicing activities including account restrictions, regulatory servicing, account history, and special handling workflows.
• Manage client escalations, internal queries, and audit clarifications related to servicing.

Responsibilities

• Good knowledge about MS office.
• Good communication skills (written & verbal).
• Flexible working in US shift (rotational shift).

Skills

Fraud detection

Dispute handling

Real-time decisioning

Communication skills

Education

Graduate

Tools

MS Office

Job description

HYDERABAD, Infosys BPM Limited Process Specialist

Job ID/Reference Code PROGEN-EXTERNAL-252279

Work Experience 2 - 5 Years

Job Title Process Specialist

Educational Requirements

Graduate

Service Line

BPO Service Line

Responsibilities

• Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
• Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
• Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).
• Handle complex and exception-driven servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
• Handle reconciliation issues, rejects, suspect transactions, and system repair queues.
• Support non-monetary servicing activities including account restrictions, regulatory servicing, account history, and special handling workflows.
• Manage client escalations, internal queries, and audit clarifications related to servicing.

Additional Responsibilities

• Good knowledge about MS office.
• Good communication skills (written & verbal).
• Flexible working in US shift (rotational shift).