Senior Process Executive

Infosys BPM; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Infosys BPM in Hyderabad is seeking an experienced Fraud Operations professional for disputes, chargebacks and detection. The role requires hands-on case review, quality audits, production reporting, and SLA/compliance adherence within Consumer Lending Servicing.

1+ year in fraud operations and 2+ years in lending servicing are desired. You will support complex transactions, ensure accurate decisions, and collaborate on regulatory and audit clarifications while maintaining service quality across

Qualifications

• 1+ year of fraud operations experience (dispute/chargeback/detection).
• 2+ years in consumer lending servicing/loan operations.
• Hands-on exposure to monetary transactions, account maintenance, and exception handling.
• Understanding of servicing reports, reconciliation, and compliance controls.

Responsibilities

• Knowledge of fraud detection across channels with dispute/chargeback/detection experience.
• Provide real-time support and guidance to team members during complex transactions.
• Understand banking/fraud operations (disputes/chargeback/detection).
• Handle complex servicing cases including payments, reversals, adjustments, refunds, and corrections.
• Manage reconciliation issues, rejects, suspect transactions, and system repair queues.
• Support nonmonetary servicing activities including account restrictions, regulatory servicing, and audits.

Skills

Fraud operations

Dispute/Chargeback/Detection

Real-time support

MS Office

Communication skills

Education

Graduate

Tools

MS Office

Job description

Job Summary

Minimum 1+ years of experience in Fraud Operations (Dispute/Chargeback/Detection) with hands on experience in case review support, Quality audit, creating daily production reports, ensuring adherence to SLA and regulatory compliance. Consumer Lending Servicing Monetary NonMonetary Operations. 2+ years of experience in Consumer Lending Servicing / Loan Operations. Strong handson exposure to monetary transactions, account maintenance, and exception handling. Good understanding of servicing reports, reconciliation, and compliance controls.

Responsibilities

• Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
• Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
• Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).
• Handle complex and exceptiondriven servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
• Handle reconciliation issues, rejects, suspect transactions, and system repair queues.
• Support nonmonetary servicing activities including account restrictions, regulatory servicing, account history, and special handling workflows. Manage client escalations, internal queries, and audit clarifications related to servicing.

Additional Responsibility

• Good knowledge about MS office.
• Good communication skills (written verbal).
• Flexible working in US shift (rotational shift).

Educational Requirement

Graduate

Preferred Skills

• India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking

Service Line

BPO Service Line