Process Specialist

Infosys BPM Ltd.; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Infosys BPM in Hyderabad seeks a Fraud Operations professional with 4+ years in Dispute/Chargeback and Detection. You will review cases, support production reporting, and ensure SLA and regulatory compliance across consumer lending servicing.

The role requires hands-on review, strong MS Office skills, and effective communication. Flexible working in US shifts may be required depending on operations.

Qualifications

• Minimum 4+ years of experience in Fraud Operations (Dispute/Chargeback/Detection).
• Hands-on experience in case review support, quality audit, creating daily production reports.
• Experience in Consumer Lending Servicing / Loan Operations and compliance controls.
• Strong understanding of servicing reports, reconciliation, and regulatory controls.

Responsibilities

• Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
• Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
• Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).
• Handle complex servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
• Handle reconciliation issues, rejects, suspect transactions, and system repair queues.
• Support nonmonetary servicing activities including account restrictions and audit clarifications.

Skills

Fraud Operations

Dispute/Chargeback/Detection

Case review support

Quality audit

Daily production reports

SLA adherence

Regulatory compliance

Communication skills

Education

Graduate

Tools

MS Office

Job description

Job Description

Minimum 4+ years of experience in Fraud Operations (Dispute/Chargeback/Detection) with hands on experience in case review support, Quality audit, creating daily production reports, ensuring adherence to SLA and regulatory compliance. Consumer Lending Servicing Monetary NonMonetary Operations 46 years of experience in Consumer Lending Servicing / Loan Operations. Strong handson exposure to monetary transactions, account maintenance, and exception handling. Good understanding of servicing reports, reconciliation, and compliance controls.

Roles Responsibilities

• Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
• Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
• Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).
• Handle complex and exceptiondriven servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
• Handle reconciliation issues, rejects, suspect transactions, and system repair queues.
• Support nonmonetary servicing activities including account restrictions, regulatory servicing, account history, and special handling workflows. Manage client escalations, internal queries, and audit clarifications related to servicing.

Additional Responsibility

• Good knowledge about MS office.
• Good communication skills (written verbal).
• Flexible working in US shift (rotational shift).

Educational Requirement

Graduate

Preferred Skills

• India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking

Service Line

BPO Service Line