Walkin Drive For Settlement Operations Support at Bangalore on 8th Jan

Infosys BPM; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading IT services company is looking for a Process Specialist in Bangalore. This full-time role requires operational and analytical support for large clients. Applicants should have a Bachelor's degree in Finance or Business Administration, along with 2-4 years of relevant experience. The position involves problem-solving and maintaining financial processes in a fast-paced environment. Immediate joiners are preferred, and the role entails US night shifts with work from the office required.

Qualifications

• 2-4 years of experience in client operations, financial services, or similar roles.
• Ability to work independently and as part of a team in a high-volume environment.

Responsibilities

• Respond to and resolve out-of-balance requests.
• Perform detailed analysis of funding and ACH-related files.
• Contribute to process improvement initiatives to enhance operational efficiency.

Skills

Strong analytical skills

Problem-solving skills

Excellent communication skills

Proficiency in MS Excel

Education

Bachelor's degree in Finance, Business Administration, or related field

Tools

Data analysis tools

Job description

Walkin Drive For Settlement Operations Support at Bangalore on 8th Jan

Process Specialist at Infosys BPM Limited.

Direct message the job poster from Infosys BPM.

Interview details

• Interview Date: 8th January 2026
• Interview Time: 9.30 AM to 12 PM IST
• Interview Venue: Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100. Landmark: In Between Sunik Industries and Tejas Networks.

Please carry a copy of this email to the venue and register your application before attending the walk-in. Use the link below to apply and register your application.

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-234700

Please mention Candidate ID on top of the Resume.

Job Description

• Qualification: Any Graduate (Full Time)
• Experience: 2-4 Years
• Notice Period: Immediate Joiners Only
• Shift: US shifts / Night Shifts (06:30 PM to 03:30 AM)
• Week Offs: Rotational Offs
• Work From Office: mandatory (5 days)
• Job Level: 3A
• Designation: Process Specialist

Job Summary

The Client Support Specialist will provide operational and analytical support for large indirect customers within the portfolio. This role ensures accuracy and efficiency in handling client inquiries, resolving discrepancies, and maintaining smooth financial processes. The position requires strong problem‑solving skills, attention to detail, and the ability to manage multiple tasks in a fast‑paced environment.

Key Responsibilities

• Respond to and resolve out‑of‑balance requests.
• Address adjustments, rejects, and missing payment issues.
• Investigate and resolve billing inquiries and research qualification issues.

Financial Analysis & Reporting

• Perform detailed analysis of funding and ACH‑related files.
• Identify and report errors in merchant funding processes.
• Collaborate with internal teams to ensure timely resolution of discrepancies.

Process Management

• Maintain accurate documentation of all client interactions and resolutions.
• Ensure compliance with company policies and regulatory requirements.
• Contribute to process improvement initiatives to enhance operational efficiency.

Required Skills & Qualifications

• Bachelor's degree in Finance, Business Administration, or related field (or equivalent experience).
• 2-4 years of experience in client operations, financial services, or similar roles.
• Strong analytical and problem‑solving skills.
• Proficiency in MS Excel and other data analysis tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a high‑volume environment.

Preferred Qualifications

• Experience with ACH processing and merchant funding.
• Knowledge of billing systems and reconciliation processes.
• Familiarity with financial compliance standards.

Documents to Carry

• Carry a printout of your updated resume.
• Carry any 2 photo identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents must be available for verification (10th, 12th, Graduation including semester‑wise marksheet, cumulative marks, provisional and original degree).

Mandatory to carry

• Smartphone with good front camera, charger and headset for assessment, Government ID proof hardcopy.

Pointers to note

• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for security clearance.

Seniority level

Associate

Employment type

Full‑time

Job function

• Finance
• IT Services and IT Consulting

Thanks & Regards,

Infosys Recruitment Team.