International Voice Process Executive

eClerx LLC; Mohali; On-site; INR 300,000 - 420,000; Full time

Job summary

eClerx LLC in Mohali seeks a Voice Analyst to handle the US voice process. You will be the first point of contact for customers who call in with inquiries, striving to resolve issues, provide accurate information on products and promotions, and guide customers toward purchases with a friendly, professional approach.

You will need strong English communication, prior customer service or sales experience, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent verbal and written English communication.
• Previous experience in customer service and sales.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills and quick thinking.
• Willingness to work in rotational shifts.

Responsibilities

• Answer incoming calls from customers in a professional and courteous manner.
• Listen actively to customers and ask probing questions to fully understand their needs and concerns.
• Provide accurate and timely information about products, pricing, and promotions, while upselling where appropriate.
• Handle objections and concerns with empathy to help close the sale.
• Document all customer interactions and details of inquiries and issues.
• Maintain up-to-date knowledge about company products/services and industry trends.

Skills

English communication

Customer service

Sales experience

Multitasking

CRM familiarity

Education

Bachelor's degree

Tools

CRM systems

Job description

Job Description: Voice Analyst

As a Customer Care Executive for the US Voice Process, you will be responsible for delivering outstanding customer service to customers in the United States. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Education:

• Bachelor's degree in any field is preferred.