Voice Process Executive

Spearhead Professional; Gurugram District; On-site; INR 300,000 - 380,000; Full time

Job summary

Spearhead Professional is seeking a customer support associate to handle inbound and outbound voice calls with a focus on delivering accurate and professional assistance. The role requires understanding customer concerns, identifying issues, and providing effective resolutions while maintaining strong English communication and active listening.

Candidates should be comfortable with rotating shifts and working in a target-driven environment, and must be able to share feedback on recurring issues

Qualifications

• Strong communication skills in English, both written and verbal.
• Active listening and problem-solving abilities.
• Ability to work in a target-driven environment.
• Willingness to adapt to rotational shifts.

Responsibilities

• Handle inbound and outbound voice calls from customers and provide accurate and professional assistance.
• Understand customer concerns, identify the issue, and provide appropriate resolution or guidance.
• Identify recurring customer issues and share feedback with the relevant team.
• Maintain professional English communication, active listening and problem-solving skills.
• Adapt to rotational shifts and work effectively in a target-driven environment.

Job description

Role & responsibilities

• Handle inbound and outbound voice calls from customers and provide accurate and professional assistance.
• Understand customer concerns, identify the issue, and provide appropriate resolution or guidance

• Identify recurring customer issues and share feedback with the relevant team.
• Maintain professional English communication, active listening and problem-solving skills.
• Adapt to rotational shifts and work effectively in a target-driven environment

Preferred candidate profile