Process Executive

Ubique Systems; Bengaluru; On-site; INR 223,200 - 334,800; Full time

Benefits offered by this job

Professional training and onboarding

Growth opportunities within company projects

Dynamic and supportive work environment

Job summary

A customer support service provider in Bengaluru is seeking a Customer Support Executive. The role involves handling customer queries professionally, providing accurate information, and working in a supportive environment. Freshers are welcome; strong communication and problem-solving skills are essential. This is a full-time role requiring the ability to work in rotational shifts.

Qualifications

• Freshers are welcome (0–1 year of customer support experience preferred).
• Ability to work in rotational shifts, including night shifts.

Responsibilities

• Handle customer queries via calls, emails, or chat professionally.
• Provide accurate information and resolve issues within defined timelines.
• Collaborate with team members and escalate complex issues when necessary.

Skills

Excellent communication skills in English

Good problem-solving skills

Interpersonal skills

Education

Graduate/Undergraduate candidates

Job description

Overview

Job Title: Customer Support Executive

Job Type: Full-time (Work from Office)

Experience: Freshers & Experienced (0–1 Year)

Responsibilities

• Handle customer queries via calls, emails, or chat in a professional manner.
• Provide accurate information and resolve issues within defined timelines.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Document interactions and update records in internal systems.
• Collaborate with team members and escalate complex issues when necessary.

Requirements

• Freshers are welcome (0–1 year of customer support experience preferred).
• Excellent communication skills in English (spoken and written).
• Good problem-solving and interpersonal skills.
• Ability to work in rotational shifts (including night shifts if required).
• Graduate/Undergraduate candidates can apply.

What We Offer

• Professional training and onboarding.
• Growth opportunities within Accenture projects.
• Dynamic and supportive work environment.

Work Location

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting