Customer Support Executive- Freshers

Openhire; Bengaluru; On-site; INR 200,000 - 280,000; Full time

Benefits offered by this job

One-way cab facility (up to 15 km)

Joining bonus

Job summary

Openhire in Bengaluru is seeking a Customer Support Specialist to deliver exceptional service to users. Freshers are welcome; high-intent early-career professionals are encouraged to apply. You will address inquiries, resolve technical issues, and strive for high customer satisfaction through meaningful conversations.

This full-time, on-site role focuses on maintaining quality support, analyzing feedback, reporting metrics, and collaborating with the team to meet performance targets.

Qualifications

• Excellent written and verbal communication.
• Strong interpersonal skills and a drive to ensure customer satisfaction.
• Good analytical and problem-solving abilities to handle customer concerns.
• Ability to work in a structured, full-time, on-site environment.
• Freshers are welcome; prior experience is a plus.

Responsibilities

• Engage with customers to address inquiries and resolve issues.
• Provide technical support and execute troubleshooting tasks.
• Analyze customer feedback and proactively improve the support lifecycle.
• Maintain high standards of communication and rapport with users.
• Track daily support metrics to ensure consistent service quality.
• Adapt quickly to customer needs and collaborate to meet targets.

Skills

Communication skills

Interpersonal skills

Analytical thinking

Problem-solving

Structured work approach

Education

Bachelor's degree

Job description

Experience: 0-1+ year of experience in Customer Support (Freshers welcome to apply)

Benefits: One-way cab facility (up to 15 km), ₹10,000 Joining Bonus

About the Job:

We are looking for an enthusiastic Customer Support Specialist to deliver exceptional service and support to our users.

This role is a fantastic opportunity for high-intent freshers and early-career professionals looking to kickstart their career in a global environment.

The primary focus is to address inquiries, resolve technical issues, and ensure high customer satisfaction through meaningful, helpful conversations.

Key Responsibilities:

• Engage with customers to address inquiries, resolve issues, and ensure a seamless experience.
• Provide technical support and execute troubleshooting tasks effectively.
• Analyze customer feedback and problem-solve proactively to improve the support lifecycle.
• Maintain a high standard of communication and rapport to build trust with users.
• Track and report daily support metrics to ensure consistent delivery and service quality.
• Adapt quickly to customer needs and work collaboratively to meet performance targets.

Requirements:

• Freshers are highly encouraged to apply; prior experience in support or fast-paced environments is a plus.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a natural drive to ensure customer satisfaction.
• Good analytical and problem-solving abilities to handle customer concerns effectively.
• Ability to work in a structured, full-time, on-site environment.
• Minimum qualification: Graduate (Bachelor's degree in any relevant field).