Customer Support Executive - Customer Delight

Startek (Aegis Customer Support Services Pvt. Ltd.); Lucknow; On-site; INR 179,000 - 257,000; Full time

Job summary

Startek (Aegis Customer Support Services Pvt. Ltd.) in Lucknow is hiring a Customer Support Executive to handle queries via calls, chats, and emails.

The role focuses on resolving issues promptly and maintaining customer satisfaction while documenting interactions and coordinating with internal teams. The ideal candidate will have strong English and Hindi communication, an undergraduate/graduate degree, and be comfortable with 24/7 rotating shifts.

Qualifications

• Excellent communication skills in English and Hindi, both spoken and written.
• Undergraduate or Graduate degree in any stream.
• Freshers and experienced candidates may apply.
• Laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
• Stable Wi-Fi/internet connection required.
• Willingness to work 24/7 rotating shifts.
• Six days working with one rotational week off.
• Comfort using a personal phone for work calls through a masking system.
• Must be comfortable appearing on camera during interview, training, and working hours.
• Training will be provided with certification after selection.

Responsibilities

• Handle customer queries through calls, chats, and emails.
• Understand customer concerns and provide timely resolutions.
• Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
• Maintain a high level of customer satisfaction through professional and courteous communication.
• Maintain accurate records of customer interactions, call logs, and case updates.
• Coordinate with internal teams to ensure timely resolution of issues.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality of customer information.

Skills

English

Hindi

Education

Undergraduate / Graduate

Job description

Customer Support ExecutiveJob Responsibilities

• Handle customer queries through calls, chats, and emails.
• Understand customer concerns and provide appropriate and timely resolutions.
• Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
• Ensure a high level of customer satisfaction through professional and courteous communication.
• Maintain accurate records of customer interactions, call logs, and case updates.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality while handling customer information.

Eligibility Criteria

• Excellent communication skills in English and Hindi, both spoken and written.
• Education: Undergraduate / Graduate from any stream.
• Freshers and experienced candidates can apply.
• Candidates must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
• Stable Wi-Fi/internet connection is mandatory.
• Comfortable working in 24/7 rotational shifts.
• Comfortable with 6 days working and 1 rotational week off.
• Comfortable using a personal phone for work-related calls through a system that masks the personal number.
• Must be comfortable appearing on camera during interview, training, and working hours.
• Training will be provided after selection, with certification required upon successful completion of training.

Working Hours

• 9 working hours per day
• 8 productive hours + 1-hour break
• 6 days working
• 1 rotational week off
• 24/7 rotational shifts

Salary

• Apprentice: 16,700 per month
• Freshers / Experienced: 18,800 CTC per month
• Monthly salary: Approximately 13,558
• Quarterly payout/bonus component: Approximately 17,134, as applicable

Salary Components / Deductions

• PF: 1,717
• ESIC: 500
• Bonus: 1,192

Salary and payout components are subject to applicable company policies and statutory deductions.

Training

• On-the-job training will be provided.
• Candidates are required to successfully complete the training and certification process.

Interview Process

• HR Evaluation
• Operations Evaluation L1
• Operations Evaluation L2
• Aptitude / Ambition Test
• Final Client Evaluation

Important Note

No fee is charged for the interview or joining process.