Process Consultant

Sagility; Bengaluru; On-site; INR 420,000 - 640,000; Full time

Job summary

Sagility is hiring a Process Consultant in Bangalore to support RCM-AP/AR (Voice) processes. You will engage with clients, manage escalations, and use MS Excel to summarize data. The role emphasizes effective communication and a proactive approach to problem resolution.

The ideal candidate has 1–2 years of relevant experience, strong Excel skills, and the ability to operate in a dynamic healthcare BPM environment. This on-site role offers opportunities for growth and client-facing exposure.

Qualifications

• Education: Any Graduate.
• Experience: 1–2 years in RCM-AP/AR (Voice).
• Strong MS Excel skills for compiling, collating and summarizing data.

Responsibilities

• Possess basic knowledge of RCM-AP/AR (Voice).
• Communicate fluently in the required language for the function/location.
• Handle claims, incoming/outgoing calls per process guidelines.
• Maintain customer satisfaction ratings through TAT and client SLA.
• Input data into the company platform to keep records up to date.
• Mentor and coach new team members as required.

Skills

Customer interaction

Client escalations

Client advocacy

MS Excel proficiency

Education

Any Graduate

Tools

MS Excel

MS Office

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

Job title:

Process Consultant

Job Description:

Education:

Any Graduate

Experience:

1-2 Years RCM-AP/AR(Voice) Experience

Mandatory Skills:

• Exceptional customer/ client interaction skills,

• Ability to manage client escalations,

• Experienced in managing client advocacy,

• Excellent in usage of MS Excel to compile, collate and summarize

Preferred Skills:

• US health care (ERISA/HIPAA/State Mandates)

• Process SLA

• Awareness of ISO, ISMS

• Telephone etiquettes

• MS office

• Typing skills & computer skills

• Effective communication in English

• Good analytical skills

• Comprehending ability

Roles & Responsibilities:

• Possess basic knowledge of RCM-AP/AR(Voice)

• Good reasoning and analytical skills

• Able to communicate fluently in the language required for the function/location

• Active listening skills

• Passion to learn

• Influencing skills

• Ability to comprehend the process requirement well

• Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.

• Understand the basic professional standards and established procedures, policies before taking action and making decisions.

• Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s

• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

• Input data into the company platform to keep each customer record updated

• Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.

• Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions.

• Mentor & coach new members of the team based on requirement

Location:

BangaloreIndia