Process Consultant

View Moreicons; Bengaluru; On-site; INR 350,000 - 480,000; Full time

Job summary

Sagility is hiring for an associate to contribute to team performance by implementing action plans that improve client satisfaction in Bengaluru. The role focuses on RCM-AP/AR (Voice) with strong Excel skills and proactive client interaction.

The candidate will manage calls, process claims, and ensure adherence to process guidelines, SLA metrics, and quality standards while supporting team mentoring and growth.

Qualifications

• Strong customer-facing skills with the ability to handle client escalations.
• Experience in managing client advocacy and maintaining satisfaction.
• Proficient in MS Excel to compile, collate and summarize data.

Responsibilities

• Understand and process RCM-AP/AR (Voice) tasks.
• Communicate effectively with clients and team members.
• Handle incoming/outgoing calls and document actions per process guidelines.
• Maintain client satisfaction through adherence to SLA and quality standards.
• Input and update data on company platform for each customer record.
• Provide coaching and support to new team members as required.

Skills

Customer interaction

Escalations handling

Client advocacy

MS Excel proficiency

Education

Any Graduate

Tools

MS Excel

Job description

Explore meaningful roles that let you make an impact in healthcare while growing your career with purpose, innovation, and global opportunities.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of an associate is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction.

Job title:

Job Description:

Education:
Any Graduate

Experience:
1-2 Years RCM-AP/AR(Voice) Experience

Mandatory Skills:

• Exceptional customer/ client interaction skills,
• Ability to manage client escalations,
• Experienced in managing client advocacy,
• Excellent in usage of MS Excel to compile, collate and summarize

Preferred Skills:

• US health care (ERISA/HIPAA/State Mandates)
• Process SLA
• Awareness of ISO, ISMS
• Telephone etiquettes
• MS office
• Typing skills & computer skills
• Effective communication in English
• Good analytical skills
• Comprehending ability

Roles & Responsibilities:

• Possess basic knowledge of RCM-AP/AR(Voice)
• Good reasoning and analytical skills
• Able to communicate fluently in the language required for the function/location
• Active listening skills
• Passion to learn
• Influencing skills
• Ability to comprehend the process requirement well
• Processing claims/handling incoming calls/making outgoing calls and take appropriate actions as per the process guidelines.
• Understand the basic professional standards and established procedures, policies before taking action and making decisions.
• Maintain customer satisfaction ratings through TAT and quality standard basis client SLA’s
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company platform to keep each customer record updated
• Responsible for multiple administrative and customer service layers that includes solving customer issues through review, investigation, adjustment (if necessary), remittance or denial of the claim by utilizing company policies and directing queries to the managerial team when necessary.
• Individuals should have commitment to customer satisfaction and an ability to make quick and accurate decisions.
• Mentor & coach new members of the team based on requirement

Location: BangaloreIndia

Join our team, we are looking forward to talking to you!