Senior Associate - International Voice Process

Talentien; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Cab Facility

Performance-Based Incentives

Complimentary Meal

Annual Bonus

Night Shift Allowance

Career Growth Opportunities in an Intl

Job summary

Talentien in Bengaluru is seeking a US International Voice Process professional with 1–3 years of experience to handle inbound and outbound calls, focusing on sales opportunities and delivering excellent customer service. You will use CRM tools and maintain accurate records.

The role requires strong English communication, willingness to work US night shifts, and a proactive approach to meet individual and team targets in an international business environment.

Qualifications

• 1–3 years of experience in a US International Voice Process, preferably with Sales.
• Strong sales aptitude and customer handling skills.
• Excellent verbal communication skills in English.
• Experience handling international customers is mandatory.
• Immediate joiners are preferred.
• Willingness to work in US Night Shifts.
• Age Criteria: Below 30 years.

Responsibilities

• Handle inbound and outbound customer calls from US clients professionally and efficiently.
• Understand customer requirements and provide appropriate product or service solutions.
• Promote company products and services while identifying sales opportunities.
• Resolve customer queries and ensure a positive customer experience.
• Achieve individual and team performance targets.
• Understand business objectives and contribute towards process goals.
• Learn and effectively use company tools, CRM applications, and internal systems.
• Maintain accurate customer interaction records in the system.
• Ensure adherence to quality standards and process guidelines.

Skills

Sales aptitude

Customer handling

Verbal English

International customers

CRM usage

Tools

CRM tools

Job description

Roles & Responsibilities

• Handle inbound and outbound customer calls from US clients professionally and
• efficiently.
• Understand customer requirements and provide appropriate product or service
• solutions.
• Promote company products and services while identifying sales opportunities.
• Resolve customer queries and ensure a positive customer experience.
• Achieve individual and team performance targets.
• Understand business objectives and contribute towards process goals.
• Learn and effectively use company tools, CRM applications, and internal systems.
• Maintain accurate customer interaction records in the system.
• Ensure adherence to quality standards and process guidelines.

Required Skills & Eligibility

• 1–3 years of experience in a US International Voice Process, preferably with Sales.
• Strong sales aptitude and customer handling skills.
• Excellent verbal communication skills in English.
• Experience handling international customers is mandatory.
• Basic computer proficiency and ability to work on CRM/tools.
• Immediate joiners are preferred.
• Willingness to work in US Night Shifts.
• Age Criteria: Below 30 years.

Perks & Benefits

• Cab Facility
• Performance-Based Incentives
• Complimentary Meal
• Annual Bonus
• Night Shift Allowance (applicable after the training period)
• Career Growth Opportunities in an International Business Environment

Skills: international voice process,international bpo,voice process,sales