Process Associate - Insurance

Tata Consultancy Services; Kolkata District, Hyderabad, Pune District; On-site; INR 350,000 - 520,000; Full time

Job summary

Tata Consultancy Services in Mumbai is hiring for Process Associate- BPO-1 to BPO-3 with 1-7 years of experience. The role focuses on Insurance Domain, Insurance Claims, back office operations, claims management, and policy/new business management within the UK Life and Pension domain.

The position requires strong English communication and the ability to learn sub-processes, with expectations to support daily transactions and SOP updates across multiple sub-teams.

Qualifications

• English communication (verbal & written)
• Ability to develop system and process understanding
• Understanding insurance principles, contracts, claims and policy servicing

Responsibilities

• BPO-1: communicate in English, learn sub-processes, share updates with ops, manage daily inventory/transactions, highlight gaps/change in SOPs, understand insurance concepts.
• BPO-2: communicate clearly with clients, develop process understanding, share updates, manage daily inventory/transactions, identify gaps/change in SOPs, draft procedures/workflows/training docs, participate in team projects.
• BPO-3 & 4: communicate in English with clients, may conduct training for new joiners, publish plan level/operational reports, understand insurance principles, participate in team projects

Skills

Insurance Domain

Insurance Claims

Back Office Operations

Claims Management

Policy / New Business Management

Process Associate

UK Life and Pension Domain

Job description

Role: Process Associate- BPO-1 to BPO-3

Location: Mumbai

Experience: 1-7 Years

Skillset:

Insurance Domain

Insurance Claims

Back Office Operations

Claims Management

Policy / New Business Management

Process Associate

UK Life and Pension Domian

Responsibilities:

BPO-1:

• Ability to communicate in English (verbal & written)


• Should be able to develop system and process understanding


• Responsible for sharing process updates with ops team.


• Responsible for daily inventory/ transactions clearance


• Should highlight any gaps / change management in current SOP's


• Must be able to learn sub processes within the function


• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing function

BPO-2:

• Ability to communicate in English (verbal & written) to discuss subject matter with clients in a clear and professional manner


• Should be able to develop system and process understanding


• Responsible for sharing process updates with ops team.


• Responsible for daily inventory/ transactions management


• Should highlight any gaps / change management in current SOP's


• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing functions


• Must be able to develop process documents such as procedures, workflows, other training documents


• Should participate in projects initiated at a team level.

BPO-3 &4:

• Ability to communicate in English (verbal & written) to discuss subject matter with clients in a clear and professional manner


• May be required to conduct process training for new joiners and act as a mentor for existing associates


• Requires in-depth knowledge and proficiency in all aspects of transaction processing function Responsible for creating and publishing plan level & operational reports Should highlight any gaps / change management in current SOP's


• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing functions


• Should participate in projects initiated at a team level