Process Associate : Customer Support : Upto 25K : Freshers : Apply Now

Outpace Consulting Services; Dadri, New Delhi, Gurugram District; On-site; INR 223,000 - 279,000; Full time

Job summary

Outpace Consulting is hiring a Customer Support Executive in Gurgaon for international voice/chat/blended processes. Graduate/UG freshers can apply. Walk-in details include 10:30 AM to 1:00 PM with documents: Resume & Aadhaar.

Salary in-hand: 20,000–25,000 INR per month. Shifts are 24x7 rotational; five working days with two rotational offs. You will handle customer queries, provide timely resolutions, document interactions in CRM, and maintain CSAT/SLA standards while delivering professional

Qualifications

• English communication is mandatory.
• Fresh graduates can apply for Graduate/UG roles.

Responsibilities

• Handle customer queries related to products and services.
• Understand customer concerns and provide appropriate resolutions.
• Assist customers with navigation and basic troubleshooting.
• Maintain professional verbal/written communication.
• Record customer interactions and update details in CRM.
• Maintain required Quality, CSAT, SLA & Productivity standards.

Skills

English communication

Customer service

Education

Graduate

Job description

Outpace Consulting is hiring for a Leading ITES Company for multiple International Customer Support opportunities in Gurgaon.

Graduate/UG Freshers can apply

Walk-in Details

Address: Outpace Consulting, C-29, Sec 2 Noida

Nearest Metro: Noida Sec 15 (Exit Gate 3)

Landmark: Near Hotel Nirulas

Walk-in Time: 10:30 AM 1:00 PM

Documents: Resume & Aadhaar

JOB LOCATION & SALARY

GURGAON

Eligibility: Graduate Freshers

Salary: 20,000 25,000 In-Hand/month

Maximum salary depends on profile, communication, assessment & process eligibility.

Process: Voice / Chat / Blended Customer Support

Process Type: International

Shifts: 24x7 Rotational

Working Days: 5 Days Working + 2 Rotational Offs

Transport: Both-Side Cab / TA as per process

ROLE OVERVIEW

As a Customer Support Executive, you will interact with customers through Voice, Chat or Blended channels, understand their concerns and provide accurate and timely resolutions while ensuring a positive customer experience.

KEY RESPONSIBILITIES

• Handle customer queries related to products and services
• Understand customer concerns and provide appropriate resolutions
• Assist customers with navigation and basic troubleshooting
• Maintain professional verbal/written communication
• Record customer interactions and update details in CRM
• Maintain required Quality, CSAT, SLA & Productivity standards

IMPORTANT ELIGIBILITY

• Graduate/UG Freshers can apply
• B.Tech / MBA / MCA Freshers are NOT eligible
• B.Tech / MBA / MCA candidates must have minimum 6 months International Voice experience
• Candidates pursuing regular education must carry NOC from college
• Good to Excellent English Communication is mandatory
• Candidates must be comfortable with 24x7 rotational shifts

WHY APPLY?

• Opportunity to start your career with a Leading ITES Company
• Exposure to International Customer Support
• Attractive Salary + Incentives as applicable
• Transport / Cab Benefits as per process
• Structured Training & Career Growth
• Excellent opportunity for fresh graduates entering the BPO/ITES industry