Process Associate

Tata Consultancy Services Limited; Nagpur District; On-site; INR 500,000 - 700,000; Full time

Job summary

Tata Consultancy Services Limited is seeking candidates for an operations role focused on Life & Pensions, annuities, or retirement insurance with exposure to related P&C processes. The position requires collaborative work with the operations team across shifts and a focus on process documentation and efficiency.

Candidates should have a graduate degree with 1–6 years of experience in operations and strong English communication skills.

Qualifications

• Graduate with 1-6 years experience in operations.
• Experience in insurance operations preferred.
• Strong English communication skills (verbal & written).
• Understanding insurance principles, contracting, claims and policy servicing functions.

Responsibilities

• Share process updates with the ops team.
• Daily inventory/transactions management.
• Highlight gaps/change management in current SOPs.
• Develop process documents such as procedures and workflows.
• Participate in team-level projects.
• Collaborate with team leaders and SMEs to improve process efficiency.

Skills

Insurance operations

English communication

Process understanding

Insurance concepts

Detail oriented

Prioritization

MS Office

Education

Graduate

Job description

Life & Pensions, Annuities, or Retirement Insurance are highly preferred. However, candidates from Healthcare Insurance or Property & Casualty (P&C)

Responsibilities

• Shift Timings: Flexible with rotational shift, including nightshift
• Responsible for sharing process updates with ops team.
• Responsible for daily inventory/ transactions management
• Should highlight any gaps / change management in current SOP's
• Must be able to develop process documents such as procedures, workflows, other training documents
• Should participate in projects initiated at a team level
• A team player who can collaborate with team members and clients on daily basis and is able to participate in brainstorming session with Team Leaders and SMEs to help them identify process efficiency

Qualifications

• Qualification: Graduate
• 1-6 Years of professional experience preferably in operations

Required Skills

• Job Skill: Insurance Operations (Life, Pensions, Annuities, Retirement) / P&C
• Ability to communicate in English (verbal & written) to discuss subject matter with clients in a clear and professional manner
• Should be able to develop system and process understanding
• Must be able to understand principles of insurance, insurance contracting, claims and policy servicing functions
• Independent, detail-oriented and self-motivated
• Ability to prioritize work within assigned caseload
• Proficiency using MS Office with good typing speed