Process Associate

EY; Chennai; On-site; INR 520,000 - 700,000; Full time

Job summary

EY in Chennai seeks a Process/Senior Process Associate for Insurance - Back-Office Operations. The role requires handling HITL processes in P&C Insurance lifecycle, managing loss-run data and maintaining high performance standards.

Candidates should have 2–4 years of experience, strong English communication, and willingness to work US night shifts and weekends if needed. Full-time degree holders preferred for this back-office position.

Qualifications

• Full-time UG or PG degree with strong English verbal communication.
• 2–4 years of relevant experience (entry level).
• Experience in P&C Insurance domain preferred.

Responsibilities

• Work in a fast-paced, multi-skill environment.
• Process continual workload for extended periods.
• Support multiple clients and maintain high service levels.
• Meet productivity, quality, and attendance standards.
• Work night shift/overtime to support US clients.
• Problem solve with a cheerful outlook.

Skills

English communication

Customer service

Education

UG/PG degree

Job description

Job Profile/Designation:

Process/ Senior Process Associate (Insurance - Back-Office Operations)

Educational Qualification:

Any Full Time UG/ PG with Good English Verbal/ Communication standards

Work Experience:

2-4 Yrs (entry level)

Job Timings:

U.S Shift (Need to be Flexible for Full Night Shift)

Job Description:

We are looking for candidates with experience in P&C Insurance domain (Personal or Commercial [preferred]). You will be required to manage human-in-the-loop (HITL) processes and use documents (including loss run data) commonly found in the P&C Insurance Lifecycle. You will maintain a high standard of performance, work independently and problem solve.

Roles and Responsibilities:

• Ability to work in a fast-paced, multi-skill work environment
• Ability to process continual workload for extended periods in assigned work
• Ability to support multiple clients
• Ability to provide a consistently elevated level of customer service
• Ability to meet productivity time standards, quality and related objectives and goals
• Ability to meet and sustain attendance and behavioural standards
• Ability to work in FULL Night Shift / overtime as required (including weekends) to support US clients
• Ability to problem solve and work with a cheerful outlook