Process Assistant, Learning and Development (Fulfillment & Operations)

Amazon; Bengaluru; On-site; INR 260,000 - 340,000; Full time

Job summary

Amazon Inc. is hiring a Process Assistant in Bangalore for Learning and Development. The role requires shifting across multiple departments, assisting in daily department management, and training associates while ensuring SOP compliance.

You will support area managers, track labor hours, and contribute to safety initiatives. This position emphasizes teamwork and continuous improvement within a fast-paced environment.

Qualifications

• 1+ years of Microsoft Office products and applications experience.
• Basic PC literacy as a requirement for daily tasks.

Responsibilities

• Support and work in the department as required.
• Assist in daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers.
• Provide coverage for Area Managers.
• Track attendance and production metrics; follow policy without disciplinary duties.
• Train associates and verify SOP compliance on the floor.
• Help monitor and improve area performance through reporting and feedback.
• Participate in Operational Excellence initiatives as needed.
• Fill in with production duties when required.
• Understand workflow and daily production goals; update SOP as needed.

Skills

Microsoft Office

Education

High school or equivalent

Job description

Process Assistant, Learning and Development

At Amazon, we strive to be Earth’s most Customer-Centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history every day and the good news is its still Day 1 for us.

Job Title: Process Assistant ( Proc)

Location: Bangalore

Summary: Associates who apply for this position should be available to work any shift. This position is open for multiple departments.

Key Job Elements

• Support and work in the department as required
• Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
• Providing coverage for Area Managers
• Providing policy follow-up, attendance tracking (duties do not extend to discipline)
• Tracking and reporting of ATS/labor hours
• Assisting the floor as an associate resource, training associates and verifying SOP compliance
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance
• Participating in Operational Excellence initiatives in some capacity
• Filling in as needed with production duties
• Fully understanding workflow and daily production goals
• Reviewing and updating SOP as required
• Assisting in keeping work area clean and organized
• Identifying and addressing safety hazards within the work area
• Coaching associates to work safely at all times
• Participating in safety initiatives
• Referring all job injuries immediately to area manager

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent

Preferred Qualifications

• 1+ years of Amazon Amnesty Floor Monitoring experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.