Operations Manager, Fulfillment Center

Amazon; Hyderabad; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

ASSPL Telangana, part of Amazon, seeks an Operations Manager to own end-to-end fulfillment center operations and drive cost efficiencies, quality, and health metrics. You will lead Area Managers and Team Leads, aligning with support functions, and manage capacity planning for events like Annual Sale.

The role requires 7+ years in related roles (Engineering/MBA preferred) and 3+ years in people and performance management, with a focus on lean techniques and ERP system familiarity.

Qualifications

• Bachelor’s degree or equivalent; 3+ years of performance metrics, process improvement or lean techniques experience.
• Preferably Engineering / MBA background with 7+ years of experience.
• 3+ years of employee and performance management experience.

Responsibilities

• Ensure a safe work environment for all associates and lead a team of Area Managers and Team Leads in FC Operations.
• Oversee safety, quality, productivity and delivery performance of department Operations.
• Plan strategically, forecast, appraise performance, resolve problems and address staffing needs.

Skills

People management

Performance metrics

Lean techniques

Education

Engineering or MBA background

Bachelor's degree or equivalent

Tools

Amazon ERP systems

Job description

Description

Summary: The Operations Manager has complete responsibility for end to end FC operations in her/his function along with a) Building level cost efficiencies at a Six sigma level deliverables b) Running Regional/National level key Initiatives c) ensuring Quality and Building Health d) eam development and diverse employee engagement at FC interfacing with all support functions

Responsibilities

• Ensure a safe work environment for all associates
• Lead and supervise a team of Area Managers, Team Leads as Direct reportees supported by PAs and Associates in FC Operations
• Responsible for the overall Safety, Quality, Productivity and Delivery performance of department Operations
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
• Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensuring Building heath and inventory metrics with best in class quality metrics
• Ensure BM rates and OP2 throughput deliverables
• Interfacing well with other Operations Managers. Taking up cross functionally the adoption of best practices.
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
• Lead ART (Annual Sale) events from capacity planning perspective and prepare Man, Material , Machine in its perspectives.
• Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.
• Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.

Education requirements

Preferably Engineering/MBA background with an experience of 7+years

About The Team

As the Department Head will lead a team of Area Managers and Team Leads.

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 3+ years of performance metrics, process improvement or lean techniques experience

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

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Company

Company - ASSPL - Telangana

Job ID: A10436745