Operations Manager

Amazon; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amazon in Haryana, India seeks an Operations Manager to oversee budgetary, people development and operations objectives for a Fulfillment Center function area (Inbound, Outbound, Change Ops). You will lead Area Managers, coach teams, and drive leadership bench strength while ensuring safety, quality and productivity.

The role requires strong people management and cross-functional collaboration, with responsibility for staffing, performance, and process improvements across the FC.

Qualifications

• Bachelor's degree or equivalent
• 3+ years of employee and performance management experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

• Ensure a safe work environment for all associates and team
• Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations
• Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations
• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
• Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
• Ensure BM rates and OP2 throughput deliverables
• Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required
• Lead ART events from capacity planning perspective and prepare Man, Material, and Machine
• Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams
• Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards
• Manage People and team development
• Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems
• Create leaders and talent pipeline. Good stake holder management and project management skills
• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Skills

People management

Performance management

Process improvement

Lean techniques

Education

Bachelor's degree or equivalent

Amazon experience (blue badge/FTE)

Tools

Amazon ERP systems

Job description

Description

Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound, Outbound, Change Ops). Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Description

Operations Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound, Outbound, Change Ops). Additional responsibilities include managing and leading a team of Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.

Key job responsibilities

• Ensure a safe work environment for all associates and team


• Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations


• Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations


• Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs


• Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.


• Ensure BM rates and OP2 throughput deliverables


• Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices


• Proactively identify and lead process improvement initiatives


• Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.


• Lead ART events from capacity planning perspective and prepare Man, Material, and Machine


• Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.


• Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards.


• Manage People and team development


• Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems.


• Create leaders and talent pipeline. Good stake holder management and project management skills


• Do cross functional and cross mile interfacing and take up for the best practices and initiatives

Internal Job Description

Loop competencies

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Basic Qualifications

Bachelor's degree or equivalent

Preferred Qualifications

3+ years of Amazon (blue badge/FTE) experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications

• 3+ years of employee and performance management experience


• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience


• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Haryana

Job ID: A10474954