Learning Administration Professional

IBM; Bengaluru; On-site; INR 1,400,000 - 1,900,000; Full time

Job summary

IBM in Bengaluru is seeking a Deputy Manager-Learning Administration to own the creation and administration of learning modules. You will manage courses/classes via the LMS, enroll learners, and modify or cancel course data to meet client and internal needs.

The role requires 6–8 years in learning administration within IT/ITES, with strong people management and exceptional English communication. You will collaborate with internal teams and external suppliers, prioritizing work and resolving

Qualifications

• 6-8 years of overall experience with minimum of 5 years in handling Learning Administration for any International IT / ITES Company.
• People management experience is mandatory
• Excellent communication skills in English both oral & written
• Strong knowledge of MS Excel
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work the ability to work well within the team
• You should be flexible to work in shifts.

Responsibilities

• Creating courses/classes via the Learning Administration System (LMS)
• Enrolling learners to classes
• Modifying course/class data
• Cancelling courses/classes

Skills

English communication

People management

Customer service

Numeracy

Teamwork

Shift flexibility

Education

Bachelor's Degree

Master's Degree

Tools

MS Excel

Job description

Your Role and Responsibilities:

As Deputy Manager-Learning Administration, you are responsible in creation & administration of Learning modules.Your main responsibilities include-

• Creating courses/classes via the Learning Administration System (LMS)
• Enrolling learners to classes
• Modifying course/class data
• Cancelling courses/classes

Required Education:

Bachelor's Degree

Preferred education

Master's Degree

Required Technical and Professional Expertise:

• 6-8 years of overall experience with minimum of 5 years in handling Learning Administration for any International IT / ITES Company
• People management experience is mandatory
• Excellent communication skills in English both oral & written
• Strong knowledge of MS Excel
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work the ability to work well within the team
• You should be flexible to work in shifts.

Preferred Technical and Professional Experience:

• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Enhance technical skills by attending educational workshops, reviewing publications etc.

Years of Experience:

6 - 8