Pricing Optimization Specialist

Accenture India Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Accenture Bengaluru seeks a Pricing Optimization Specialist to lead Seller and Deal Support operations, ensuring SLA adherence, governance, and quality across deals. You will coordinate with stakeholders, drive process improvements, and apply analytics for optimization.

The role requires 7–11 years of experience, proficiency in MS Office, Salesforce, and BI reporting, and a strong background in operations and automation within a global professional services context.

Qualifications

• Mandatory Skills and domain expertise in Seller and Deal Support operations.
• Experience with quota administration, reporting, and governance.
• Knowledge of deal management, sales enablement and incident management.

Responsibilities

• Supervise Seller and Deal Support operations across assigned workstreams.
• Manage workload, staffing, productivity and SLA adherence.
• Review deliverables for quality and accuracy and resolve escalations.
• Coordinate with stakeholders on priorities and delivery and drive process improvements.

Skills

Seller and Deal Support

Sales Operations

Reporting & KPIs

Automation & Process Improvement

Lean Methods

Team Leadership

Incident & Case Management

Capacity Planning

Education

Any Graduation

Tools

MS Office

Salesforce CRM

Power BI/Tableau reporting

Job description

Pricing Optimization Specialist Skill required: Configure Price Quote - Pricing & Profitability Optimization Designation: Pricing Optimization Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Lead day to day Seller and Deal Support operations covering sales support, deal coordination, quota administration, case management and reporting. Ensure SLA compliance, operational governance, quality, productivity and team performance.
• ERP or Certification Required
• Required
• MS Office
• Preferred
• Salesforce CRM Certification
• Good to Have Skills
• GBS or BPO experience
• Fortune 500 client support experience
• Knowledge of Sales Operations, Deal Management and Sales Enablement
• Lean Six Sigma Yellow Belt or Green Belt
• Operational improvement and automation experience
• Power BI or Tableau reporting
• Multi region sales operations exposure
• Agentic AI certification or equivalent

What are we looking for?

• Mandatory Skills
• Domain Expertise
• Seller and Deal Support operations
• Sales support, opportunity management, deal coordination and case management
• Quota administration, reporting and operational governance
• Incident management, workflow monitoring and issue resolution
• Workforce planning, staffing and capacity management
• SLA monitoring, productivity tracking and reporting
• Process improvement, Lean practices and automation
• Team leadership and service delivery management
• Agentic AI enabled operations and decision support
• Coaching, quality management and performance

Roles and Responsibilities:

• Supervise Seller and Deal Support operations across assigned workstreams
• Manage workload, staffing, productivity and SLA adherence
• Review deliverables for quality and accuracy
• Resolve operational escalations and complex requests
• Coordinate with stakeholders on priorities and delivery
• Drive process improvement, standardization and automation
• Support governance reviews and performance reporting
• Coach analysts and associates on quality and productivity
• Support transitions, knowledge transfer and readiness activities
• Govern SOP adherence and process documentation
• Monitor KPIs, quality metrics and corrective actions
• Identify automation and efficiency opportunities
• Manage hiring, onboarding, capability development and succession planning
• Drive engagement, utilization and business continuity

Operational KPIs

• SLA Adherence
• Sales Support Quality
• Deal Processing Accuracy
• Case Resolution Effectiveness
• Team Productivity
• Customer Satisfaction
• Operational Compliance

Execution KPIs

• Work Allocation Efficiency
• Queue Management
• Escalation Resolution Time
• Reporting Accuracy
• Coaching Completion
• Automation Adoption
• Team Utilization