Presales Executive Job ID: 418279

RentoMojo; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

RentoMojo is seeking a proactive online sales professional based in Bengaluru to drive lead qualification and customer engagement across chat, email, and calls. You will identify potential customers, present rental plans, and help close deals while ensuring a smooth purchasing experience.

The role requires 1–3 years in online sales or customer support, with strong communication and familiarity with CRM tools.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• 1–3 years in online sales, pre-sales, telesales, or customer support.

Responsibilities

• Lead qualification & customer engagement: respond to inbound inquiries via chat, email, and calls.
• Identify potential customers and qualify leads for the sales team.
• Provide product information and recommend suitable rental plans.
• Engage with customers through online platforms to drive conversions.
• Assist in closing deals by addressing queries and providing a seamless purchase experience.
• Follow up with interested customers to ensure order completion.
• Maintain accurate records of customer interactions in the CRM system.
• Track and analyze customer data to improve sales performance.
• Work closely with the sales and marketing teams for handover and insights.
• Build and maintain long-term relationships with customers and ensure satisfaction.

Skills

Communication

Persuasion

E-commerce sales

CRM tools

Multitasking

Education

Bachelor's degree

Tools

CRM tools

Online sales platforms

Job description

Key Responsibilities:

• Lead Qualification & Customer Engagement:
• Respond to inbound customer inquiries via chat, email, and calls.
• Identify potential customers and qualify leads for the sales team.
• Provide detailed product information and recommend suitable rental plans.
• Online Sales & Conversion:

• Engage with customers through online platforms to drive conversions.
• Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience.
• Follow up with interested customers to ensure order completion.
• CRM & Data Management:

• Maintain accurate records of customer interactions and inquiries in the CRM system.
• Track and analyze customer data to improve sales performance.
• Collaboration with Sales & Marketing Teams:

• Work closely with the sales team to ensure smooth handover of qualified leads.
• Provide insights to the marketing team on customer preferences and trends.
• Customer Relationship Management:

• Build and maintain long-term relationships with potential and existing customers.
• Ensure high customer satisfaction through prompt and professional service.

Key Requirements:

• Education:Bachelor's degree in Business, Marketing, or a related field.
• Experience:1-3 years in online sales, pre-sales, telesales, or customer support.
• Skills:
• Excellent communication and persuasion skills.
• Strong understanding of e-commerce sales and online customer behavior.
• Experience with CRM tools and online sales platforms.
• Ability to multitask and work in a fast-paced environment.