Presales Executive

The Millennium School; Patna; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

The Millennium School seeks a female PreSales Executive to engage with potential B2B customers, explain product and service benefits, and support the sales team in qualification and handover. The role requires strong product knowledge and multi-channel communication.

Applicants should have 25 years of experience in PreSales or related fields, a related bachelor’s degree, and willingness to travel across Jharkhand, Odisha, and Bihar. Onsite, full-time position in Patna with coverage duties.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• 25 years of experience in PreSales, Customer Support, or Business Development.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to manage multiple inquiries and deliver within defined timelines.
• Familiarity with CRM tools and lead management processes.
• Willingness to travel across Jharkhand, Odisha, and Bihar as required.

Responsibilities

• Interact with potential B2B customers to understand inquiries and address them effectively.
• Provide detailed product/service information and resolve customer concerns with clarity.
• Collaborate with the sales team to qualify leads and transfer them to the Sales Manager.
• Maintain indepth knowledge of offerings to communicate value propositions convincingly.
• Respond promptly to inquiries via phone, email, and chat within defined TAT.
• Update customer interactions in CRM/system for efficient tracking and follow-up.
• Work with internal teams to optimize customer experience and support business growth.

Skills

Customer engagement

Communication skills

Multichannel communication

CRM familiarity

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM tools

Job description

Job Title: PreSales Executive (Female)

Location: Patna

Coverage Areas: Jharkhand, Odisha, Bihar

Experience Required: 25 years (PreSales / Customer Engagement) Employment Type: Fulltime

Role Objective

The PreSales Executive will be responsible for engaging with potential B2B customers, understanding their inquiries, and providing comprehensive product and service information. The role requires close collaboration with the sales team to qualify leads and ensure smooth handover, while maintaining strong product knowledge and delivering exceptional customer experiences across multiple communication channels.

Key Responsibilities

• Customer Engagement: Interact with potential B2B customers to understand and address inquiries effectively.


• Information Delivery: Provide detailed product/service information, resolving customer concerns with clarity.


• Sales Collaboration: Partner with the sales team to qualify leads and transfer them seamlessly to the appropriate Sales Manager.


• Product Expertise: Maintain indepth knowledge of offerings to communicate value propositions convincingly.


• Responsive Communication: Respond promptly to customer inquiries via phone, email, and chat, ensuring strict adherence to turnaround time (TAT).


• Record Management: Update customer interactions and comments in CRM/system for efficient tracking and followup.


• CrossFunctional Collaboration: Work with internal teams to optimize customer experience and support business growth.

Requirements

• Bachelors degree in Business Administration, Marketing, or related field.


• 25 years of experience in PreSales, Customer Support, or Business Development.


• Strong communication and interpersonal skills with a customercentric approach.


• Ability to manage multiple inquiries and deliver within defined timelines.


• Familiarity with CRM tools and lead management processes.


• Willingness to travel across Jharkhand, Odisha, and Bihar as required.