Assistant Manager-Presales (Female)

Vertex Vega Developers; Hyderabad; In loco; INR 900.000 - 1.300.000; Tempo pieno

Descrizione del lavoro

Vertex Vega Developers is seeking a results-driven Lead - Real Estate Presales Manager to steer a presales team across telecalling and CRM-driven activities. You will oversee training, target setting, and performance coaching while driving lead qualification and site visits.

Collaborate with sales, marketing, and digital teams to optimize lead quality, track conversions, and deliver accurate MIS reports, ensuring a high standard of customer engagement throughout the presales process.

Competenze

• Strong experience in real estate presales and team handling.

Mansioni

• Lead, train, and manage the presales team, including telecallers and customer relationship executives.

Conoscenze

Real estate presales

Team management

Communication

Lead management

CRM software

Excel

MIS reporting

Analytical

Leadership

Marketing collaboration

Strumenti

CRM software

Excel

Descrizione del lavoro

Key Responsibilities

Team Management

• Lead, train, and manage the presales team, including telecallers and customer relationship executives.
• Set team targets, monitor daily performance, and ensure achievement of lead qualification and site-visit targets.
• Conduct regular performance reviews and provide coaching to team members.

Lead Management & Conversion

• Manage leads generated through digital marketing, property portals, campaigns, referrals, and other sources.
• Ensure timely follow-up with prospective customers through calls, WhatsApp, emails, and other communication channels.
• Qualify leads based on customer requirements, budget, location preferences, and purchase timelines.
• Improve lead-to-site-visit and site-visit-to-sales conversion ratios.

Sales Coordination

• Coordinate with the sales team to schedule site visits and ensure smooth lead handovers.
• Track customer feedback, site-visit outcomes, and booking progress.
• Work closely with marketing and digital marketing teams to improve lead quality and campaign effectiveness.

CRM & MIS Reporting

• Ensure accurate lead entry, follow-up tracking, and status updates in the CRM system.
• Prepare daily, weekly, and monthly MIS reports on lead generation, calls, follow-ups, site visits, and conversions.
• Analyse lead sources, conversion ratios, team productivity, and campaign performance.

Customer Engagement

• Ensure professional communication and a positive customer experience throughout the presales process.
• Handle customer queries and coordinate with the sales team for timely resolution.
• Maintain a structured follow-up process to nurture prospective buyers until the site visit or sales handover.

Process Improvement

• Develop and implement effective calling scripts, lead qualification processes, and follow-up strategies.
• Identify gaps in lead management and recommend measures to improve productivity and conversions.
• Ensure adherence to company policies, sales processes, and reporting standards.

Required Skills

• Strong experience in real estate presales and team handling.
• Excellent communication and customer-handling skills.
• Experience in lead management, lead qualification, and conversion tracking.
• Good knowledge of CRM software, Excel, and MIS reporting.
• Strong analytical, leadership, and problem‑solving abilities.
• Ability to work with sales and digital marketing teams to achieve business targets.

Preferred Candidate Profile

• 6-10 years of relevant experience in real estate presales.
• Experience with residential apartments, gated communities, or high‑rise residential projects preferred.
• Prior experience managing a presales team in a real estate developer organization.
• Candidates with strong CRM knowledge and proven lead-to-site‑visit conversion performance will be preferred.

Key Performance Indicators (KPIs)

• Lead response time and follow‑up efficiency.
• Lead qualification and contactability rates.
• Lead-to-site‑visit conversion ratio.
• Site‑visit attendance and sales‑team handover efficiency.
• Team productivity and target achievement.
• CRM data accuracy and reporting compliance.