Presales Executive

Sppl Property Management; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Sppl Property Management in Bengaluru is seeking a dynamic Presales Executive to manage lead generation, prospect engagement, and initial customer interactions for real estate projects. You will qualify leads, understand customer requirements, schedule site visits, and support the sales team in achieving conversion targets.

The role requires excellent communication, CRM knowledge, and the ability to handle multiple leads and follow-ups under sales targets.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate, or related field.
• 1+ years of experience in real estate presales, telesales, or customer relationship management.

Responsibilities

• Handle inbound and outbound calls to prospective customers.
• Generate and qualify leads through various marketing channels.
• Maintain and update lead records in CRM systems.
• Follow up regularly with prospects to nurture interest.
• Understand customer requirements and recommend suitable properties.
• Explain project features, pricing, payment plans, and offers.
• Address customer queries professionally and promptly.
• Build and maintain strong customer relationships.
• Schedule and coordinate project site visits.
• Conduct project briefings and presentations.
• Ensure smooth customer experience during site visits.
• Work closely with the sales team for lead conversion.
• Share qualified leads and customer feedback.
• Assist in preparing sales reports and MIS.
• Track competitor projects, pricing, and market trends.
• Share market insights with management.
• Support marketing campaigns and promotional activities.

Skills

Verbal and written communication

Interpersonal skills

Negotiation

Customer-centric approach

Presentation skills

Time management

Lead handling

MS Office

Sales mindset

Education

Bachelor's degree

Tools

Salesforce

Zoho CRM

HubSpot

Job description

Role & responsibilities

Job Summary

We are seeking a dynamic and customer-focused Presales Executive to manage lead generation, prospect engagement, and initial customer interactions for our real estate projects. The ideal candidate will be responsible for qualifying leads, understanding customer requirements, scheduling site visits, and supporting the sales team in achieving conversion targets.

Key Responsibilities

Lead Management

• Handle inbound and outbound calls to prospective customers.
• Generate and qualify leads through various marketing channels.
• Maintain and update lead records in CRM systems.
• Follow up regularly with prospects to nurture interest.

Customer Engagement

• Understand customer requirements and recommend suitable properties.
• Explain project features, pricing, payment plans, and offers.
• Address customer queries professionally and promptly.
• Build and maintain strong customer relationships.

Site Visit Coordination

• Schedule and coordinate project site visits.
• Conduct project briefings and presentations.
• Ensure smooth customer experience during site visits.

Sales Support

• Work closely with the sales team for lead conversion.
• Share qualified leads and customer feedback.
• Assist in preparing sales reports and MIS.

Market Intelligence

• Track competitor projects, pricing, and market trends.
• Share market insights with management.
• Support marketing campaigns and promotional activities.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate, or related field.
• 1+ years of experience in real estate presales, telesales, or customer relationship management.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and negotiation abilities.
• Customer-centric approach.
• CRM knowledge (Salesforce, Zoho CRM, HubSpot, etc.).
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to handle multiple leads and follow-ups effectively.Strong presentation and persuasion skills.

Key Performance Indicators (KPIs)

• Number of leads contacted.
• Lead qualification ratio.
• Site visits scheduled and completed.
• Conversion rate from lead to booking.
• Customer satisfaction scores.
• Follow-up turnaround time.

Preferred Attributes

• Experience in residential and commercial real estate projects.
• Knowledge of local property market trends.
• Ability to work under sales targets and deadlines.
• Fluency in English and regional language(s).