Presales

Kalpataru Limited; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Kalpataru Limited in Mumbai is seeking a proactive Sales Associate to manage customer interactions and qualify leads. You will identify customer requirements, coordinate with the Sales team, and drive lead conversion through timely site visits and follow-ups.

The role requires strong communication, CRM updates, and collaboration with Marketing to optimize engagement. This position is based in Mumbai and involves telecalling and active customer outreach.

Responsibilities

• Handle inbound and outbound calls with prospective customers.
• Understand customer requirements, budget and purchase preferences.
• Qualify leads and schedule site visits for the Sales team.
• Follow up with leads and maintain regular customer engagement.
• Update lead status, interactions and follow-ups in CRM.
• Coordinate with Sales and Marketing teams for lead conversion.
• Maintain daily/weekly MIS and track lead-to-site-visit conversions.
• Handle customer queries and objections professionally.

Skills

Communication skills

Prospecting

Tools

CRM software

Job description

Key Responsibilities:

• Handle inbound and outbound calls with prospective customers.
• Understand customer requirements, budget and purchase preferences.
• Qualify leads and generate/schedule site visits for the Sales team.
• Follow up with leads and maintain regular customer engagement.
• Update lead status, interactions and follow-ups in CRM.
• Coordinate with Sales and Marketing teams for lead conversion.
• Maintain daily/weekly MIS and track lead-to-site-visit conversions.
• Handle customer queries and objections professionally.