Sr. Executive-Presales

Brigade Group; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Brigade Group is seeking a customer-facing real estate sales professional in Bengaluru to handle inbound and outbound enquiries, qualify leads, and coordinate site visits. You will work closely with sales and marketing teams to convert leads into visits and closures, maintaining CRM data and ensuring timely follow-ups.

The role requires strong communication, understanding of real estate projects, and ability to meet targets in a high-volume environment.

Qualifications

• Experience in real estate pre-sales / telesales / customer support.
• Strong communication and interpersonal skills.
• Good understanding of real estate projects and sales processes.
• Experience working with CRM tools and lead management systems.
• Ability to handle high call volumes and meet targets.
• Customer-focused approach with strong follow-up skills.

Responsibilities

• Handle inbound enquiries from calls, website, walk-ins, campaigns.
• Make outbound calls to prospective customers and follow up on leads.
• Qualify leads based on customer requirements, budget, and preferences.
• Schedule and coordinate site visits for the sales team.
• Maintain and update lead data in CRM systems.
• Provide accurate project information to customers (pricing, location, amenities, etc.).
• Ensure timely follow-ups to maximize conversions.
• Coordinate with sales and marketing teams for lead closure support.
• Address basic customer queries and escape complex issues when required.

Skills

Real estate pre-sales

Telesales

Customer support

Communication skills

CRM tools

Lead management

Tools

CRM software

Job description

Strong experience in real estate industry along with exposure to contact center operations.

• Handle inbound enquiries from various channels (calls, website, walk-ins, campaigns).
• Make outbound calls to prospective customers and follow up on leads.
• Qualify leads based on customer requirements, budget, and preferences.
• Schedule and coordinate site visits for the sales team.
• Maintain and update lead data in CRM systems.
• Provide accurate project information to customers (pricing, location, amenities, etc.).
• Ensure timely follow-ups to maximize conversions.
• Coordinate with sales and marketing teams for lead closure support.
• Address basic customer queries and escape complex issues when required.

Required Skills & Qualifications

• Experience in real estate pre-sales / telesales / customer support.
• Strong communication and interpersonal skills.
• Good understanding of real estate projects and sales processes.
• Experience working with CRM tools and lead management systems.
• Ability to handle high call volumes and meet targets.
• Customer-focused approach with strong follow-up skills.

KPIs / Performance Metrics

• Communication & persuasion skills
• Lead management
• Customer relationship management
• Time management
• Problem-solving
• Number of qualified leads generated
• Site visits scheduled
• Lead-to-visit conversion ratio
• Follow-up effectiveness
• Customer satisfaction