Pre-Sales & Post-Sales Executive

Futurehook Private Limited; Bengaluru Urban; On-site; INR 300,000 - 540,000; Full time

Job summary

Futurehook Private Limited in Bengaluru is seeking a confident Pre-Sales & Post-Sales Executive to support sales and customer-relations activities, including cold calling, lead generation and follow-ups to ensure a positive customer experience.

Responsibilities include outbound calls, introducing home automation and home theatre solutions, gathering requirements, scheduling meetings, coordinating with teams, and maintaining CRM records.

Qualifications

• Excellent verbal communication in English, Kannada and Hindi.
• Strong interpersonal skills and confidence in speaking with customers.
• Comfortable with cold calling, outbound sales and regular follow-ups.
• Good listening, persuasion and customer-handling skills.
• Basic computer proficiency including MS Excel, email and CRM tools.
• Good organisational skills and the ability to maintain accurate records.
• Willingness to learn about home automation and home theatre solutions.

Responsibilities

• Make outbound cold calls to prospective customers and generate business leads.
• Introduce the company’s home automation and home theatre solutions to potential customers.
• Understand customer requirements and identify potential sales opportunities.
• Follow up on enquiries and prospective customers.
• Schedule customer meetings and coordinate with the sales team.
• Conduct post-sales calls to collect feedback and check customer satisfaction.
• Follow up with customers regarding project progress, installation and service requirements.
• Coordinate with technical and service teams to address customer queries.
• Maintain customer databases, call records and follow-up schedules in the CRM.
• Identify opportunities for repeat business, referrals and improved customer engagement.

Skills

English

Kannada

Hindi

Interpersonal skills

Cold calling

Education

BBA, B.Com, B.A., or MBA in Marketing

Tools

MS Excel

CRM tools

Email

Job description

We are looking for a confident, proactive and customer-oriented Pre-Sales & Post-Sales Executive to support our sales and customer relationship activities. The role involves cold calling, lead generation, customer follow-ups, sales coordination and post-sales communication to ensure a positive customer experience.

Key Responsibilities

Make outbound cold calls to prospective customers and generate business leads.

Introduce the company’s home automation and home theatre solutions to potential customers.

Understand customer requirements and identify potential sales opportunities.

Follow up on enquiries and prospective customers.

Schedule customer meetings and coordinate with the sales team.

Conduct post-sales calls to collect feedback and check customer satisfaction.

Follow up with customers regarding project progress, installation and service requirements.

Coordinate with technical and service teams to address customer queries.

Maintain customer databases, call records and follow-up schedules in the CRM.

Identify opportunities for repeat business, referrals and improved customer engagement.

Requirements

Excellent verbal communication in English, Kannada and Hindi is mandatory.

Strong interpersonal skills and confidence in speaking with customers.

Comfortable with cold calling, outbound sales and regular follow-ups.

Good listening, persuasion and customer-handling skills.

Basic computer proficiency including MS Excel, email and CRM tools.

Good organisational skills and the ability to maintain accurate records.

Willingness to learn about home automation and home theatre solutions.

Educational Qualification

Preferred: BBA, B.Com, B.A., or MBA in Marketing.

Candidates from other educational backgrounds may also apply if they demonstrate excellent communication and customer-handling skills.

Freshers and candidates with up to one year of experience are encouraged to apply.

Ideal Candidate Profile

Fluent in English, Kannada and Hindi.

Confident and comfortable making daily outbound calls.

Enthusiastic about sales, customer engagement and relationship management.

Persistent with lead follow-ups and capable of handling customer objections professionally.

Self-motivated, organised and willing to work towards sales and customer engagement targets.