Presales Manager

Dreams Realty; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Dreams Realty in Bengaluru seeks an experienced Presales Manager to lead the presales team, drive high-quality lead generation, qualification, and customer engagement. The role focuses on managing the complete presales function, ensuring prompt lead responses, maximizing lead-to-site conversions, and mentoring the team to achieve business objectives.

A strong background in real estate sales processes, CRM management, and data-driven performance tracking is essential for success in this

Qualifications

• Bachelor's degree in Business Administration, Marketing or related discipline.
• 5-8 years in Real Estate Presales, Inside Sales, or Business Development.
• Minimum 2 years of team handling in a managerial or lead capacity.
• Strong understanding of residential real estate sales processes.
• Excellent leadership, coaching, and people management.
• Outstanding communication, presentation, and interpersonal abilities.
• Strong analytical skills and ability to interpret performance metrics.
• Hands-on CRM experience with Leadrat, Bigin, Zoho, Salesforce or similar.
• Proficient in MS Excel, Word and PowerPoint.
• Ability to work in a target-driven, fast-paced environment.

Responsibilities

• Lead, mentor, and manage Presales team to achieve daily, weekly, and monthly performance targets.
• Ensure timely response to all inbound leads generated through digital marketing campaigns, referrals, portals, and other channels.
• Monitor and improve lead qualification, follow-up quality, and customer engagement.
• Develop strategies to maximize lead-to-site visit conversion rates.
• Allocate leads effectively and monitor team productivity through regular performance reviews.
• Coordinate closely with the Sales and Marketing teams to ensure seamless lead handover and sales support.
• Conduct regular training sessions, call audits, and coaching to improve team performance.
• Track and analyse key performance metrics including lead response time, follow-up efficiency, site visits, and conversions.
• Maintain accurate customer records and sales pipeline in the CRM system.
• Generate daily, weekly, and monthly MIS reports for management review.
• Handle escalated customer queries and ensure exceptional customer experience throughout the pre-sales journey.
• Ensure adherence to company SOPs, CRM processes, and quality standards.
• Stay updated on market trends, competitor offerings, and ongoing residential projects in Bangalore.

Skills

Leadership

People management

Communication

Presentation skills

Interpersonal skills

Analytical skills

CRM experience

Coaching

Team mentoring

Target-driven attitude

Education

Bachelor's degree in Business Administration/Marketing or related

Tools

Leadrat CRM

Bigin

Zoho CRM

Salesforce

MS Excel

MS Word

PowerPoint

Job description

• Bachelor's degree in Business Administration, Marketing or a related discipline will have added advantage
• Minimum 5 - 8 years of experience in Real Estate Presales, Inside Sales, or Business Development
• Minimum 2 years of team handling experience in a managerial or team lead capacity
• Strong understanding of residential real estate sales processes and customer buying behaviour
• Excellent leadership, coaching, and people management skills
• Outstanding communication, presentation, and interpersonal abilities
• Strong analytical skills with the ability to interpret reports and performance metrics
• Hands-on experience with CRM platforms such as Leadrat, Bigin, Zoho CRM, Salesforce, or similar
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Ability to work in a target-driven and fast-paced environment

• Bachelor's degree in Business Administration, Marketing or a related discipline will have added advantage
• Minimum 5 - 8 years of experience in Real Estate Presales, Inside Sales, or Business Development
• Minimum 2 years of team handling experience in a managerial or team lead capacity
• Strong understanding of residential real estate sales processes and customer buying behaviour
• Excellent leadership, coaching, and people management skills
• Outstanding communication, presentation, and interpersonal abilities
• Strong analytical skills with the ability to interpret reports and performance metrics
• Hands-on experience with CRM platforms such as Leadrat, Bigin, Zoho CRM, Salesforce, or similar
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Ability to work in a target-driven and fast-paced environment

Preferred Candidate Profile

• Proven experience in managing high-performing presales or inside sales teams
• Proven experience in managing high-performing presales or inside sales teams
• Excellent organizational and time management skills
• Customer-centric mindset with exceptional relationship-building capabilities
• Self-driven, performance-oriented, and highly motivated professional
• Ability to inspire, mentor, and develop team members
• Prior experience in Bangalore residential real estate will be an added advantage

About the job

We are seeking an experienced and proactive Presales Manager to lead our Presales team and drive high-quality lead generation, qualification, and customer engagement. The ideal candidate will be responsible for managing the complete presales function, ensuring prompt lead response, maximizing lead-to-site visit conversions, and mentoring the presales team to consistently achieve business objectives.

The role requires strong leadership, excellent communication skills, and a deep understanding of real estate sales processes, CRM management, and customer relationship management.

Responsibilities

• Lead, mentor, and manage the Presales team to achieve daily, weekly, and monthly performance targets.
• Ensure timely response to all inbound leads generated through digital marketing campaigns, referrals, portals, and other channels.
• Monitor and improve lead qualification, follow-up quality, and customer engagement.
• Develop strategies to maximize lead-to-site visit conversion rates.
• Allocate leads effectively and monitor team productivity through regular performance reviews.
• Coordinate closely with the Sales and Marketing teams to ensure seamless lead handover and sales support.
• Conduct regular training sessions, call audits, and coaching to improve team performance.
• Track and analyse key performance metrics including lead response time, follow-up efficiency, site visits, and conversions.
• Maintain accurate customer records and sales pipeline in the CRM system.
• Generate daily, weekly, and monthly MIS reports for management review.
• Handle escalated customer queries and ensure exceptional customer experience throughout the pre-sales journey.
• Ensure adherence to company SOPs, CRM processes, and quality standards.
• Stay updated on market trends, competitor offerings, and ongoing residential projects in Bangalore.