PRE

Eye Q; Gurugram District; On-site; INR 250,000 - 450,000; Full time

Job summary

Eye Q invites applications for a front desk patient coordinator to warmly welcome patients and visitors. You will manage registration, appointment booking, confirmations, and guide them through the OPD journey from registration to billing.

Additionally, you will verify patient details, update EMR records and coordinate with Front Office, Doctors, Diagnostics and Counselling teams to ensure smooth patient flow and timely communications.

Responsibilities

• Welcome and attend to patients and visitors professionally and courteously.
• Manage patient registration, appointment booking and confirmation.
• Verify patient details, previous records, referrals and required documents.
• Guide patients through the OPD journey, including registration, consultation, diagnostics and billing.
• Coordinate patient flow between Front Office, Optometry, Doctors, Diagnostics, Counselling and OT teams.
• Manage appointments and ensure timely communication regarding delays or schedule changes.
• Maintain accurate patient records and update information in the hospital/EMR system.
• Coordinate with the billing/cashier team for consultation, diagnostic and procedure-related billing.
• Handle cash/receipt-related activities as per company process, wherever assigned.
• Support admission, discharge and surgery-related documentation as applicable.
• Coordinate with patients regarding surgery scheduling, investigations, pre-operative requirements and follow-ups.
• Make appointment and surgery reminder calls where required.
• Handle patient queries and complaints professionally and escalated unresolved issues to the Centre Manager.
• Ensure proper documentation and filing of patient records.
• Maintain confidentiality of patient and hospital information at all times.
• Coordinate with insurance/TPA teams for required documentation, wherever applicable.
• Maintain daily MIS related to OPD, appointments, registrations, collections and other assigned parameters.
• Ensure the reception and front-office area is clean, organized and professionally maintained.
• Follow all hospital SOPs, patient safety requirements and service standards.

Job description

• Welcome and attend to patients and visitors professionally and courteously.
• Manage patient registration, appointment booking and confirmation.
• Verify patient details, previous records, referrals and required documents.
• Guide patients through the OPD journey, including registration, consultation, diagnostics and billing.
• Coordinate patient flow between Front Office, Optometry, Doctors, Diagnostics, Counselling and OT teams.
• Manage appointments and ensure timely communication regarding delays or schedule changes.
• Maintain accurate patient records and update information in the hospital/EMR system.
• Coordinate with the billing/cashier team for consultation, diagnostic and procedure-related billing.
• Handle cash/receipt-related activities as per company process, wherever assigned.
• Support admission, discharge and surgery-related documentation as applicable.
• Coordinate with patients regarding surgery scheduling, investigations, pre-operative requirements and follow-ups.
• Make appointment and surgery reminder calls where required.
• Handle patient queries and complaints professionally and escalated unresolved issues to the Centre Manager.
• Ensure proper documentation and filing of patient records.
• Maintain confidentiality of patient and hospital information at all times.
• Coordinate with insurance/TPA teams for required documentation, wherever applicable.
• Maintain daily MIS related to OPD, appointments, registrations, collections and other assigned parameters.
• Ensure the reception and front-office area is clean, organized and professionally maintained.
• Follow all hospital SOPs, patient safety requirements and service standards.

Roles and Responsibilities

• Welcome and attend to patients and visitors professionally and courteously.
• Manage patient registration, appointment booking and confirmation.
• Verify patient details, previous records, referrals and required documents.
• Guide patients through the OPD journey, including registration, consultation, diagnostics and billing.
• Coordinate patient flow between Front Office, Optometry, Doctors, Diagnostics, Counselling and OT teams.
• Manage appointments and ensure timely communication regarding delays or schedule changes.
• Maintain accurate patient records and update information in the hospital/EMR system.
• Coordinate with the billing/cashier team for consultation, diagnostic and procedure-related billing.
• Handle cash/receipt-related activities as per company process, wherever assigned.
• Support admission, discharge and surgery-related documentation as applicable.
• Coordinate with patients regarding surgery scheduling, investigations, pre-operative requirements and follow-ups.
• Make appointment and surgery reminder calls where required.
• Handle patient queries and complaints professionally and escalated unresolved issues to the Centre Manager.
• Ensure proper documentation and filing of patient records.
• Maintain confidentiality of patient and hospital information at all times.
• Coordinate with insurance/TPA teams for required documentation, wherever applicable.
• Maintain daily MIS related to OPD, appointments, registrations, collections and other assigned parameters.
• Ensure the reception and front-office area is clean, organized and professionally maintained.
• Follow all hospital SOPs, patient safety requirements and service standards.