OPD Manager

Ankura Hospital; Indore District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Ankura Hospital in Indore seeks an experienced OPD Operations Manager to oversee day-to-day OPD activities, ensuring smooth functioning of all OPD areas and optimal patient flow from registration to discharge.

The role requires coordinating with consultants and departments, managing staffing, monitoring wait times, and driving improvements in service delivery, billing and diagnostics.

You will prepare reports on OPD footfall, revenue and KPIs, and lead team development to uphold service standards.

Qualifications

• Experience in hospital OPD operations and patient flow management.
• Ability to coordinate with doctors, nursing, billing and diagnostics.
• Strong communication and team leadership skills.

Responsibilities

• Manage day-to-day OPD operations and ensure smooth functioning of OPD areas.
• Monitor patient flow from registration to consultation, investigations, pharmacy, billing and discharge/referral.
• Ensure adequate availability of counters, consultation rooms, support staff and other resources.
• Identify operational bottlenecks and take corrective action.
• Ensure OPD readiness before commencement of daily operations.
• Coordinate with consultants and clinical departments for smooth OPD operations.
• Monitor doctor schedules, clinic timings and consultation availability.
• Coordinate changes in doctor schedules and communicate them to concerned teams.
• Monitor daily OPD volumes, consultation revenue and department-wise performance.
• Prepare and review periodic reports covering OPD footfall, doctor-wise patient volume, waiting time, appointment utilization, revenue and manpower deployment.
• Conduct daily/weekly team huddles and coach employees on patient handling, communication and service standards.

Skills

OPD operations

Patient flow management

Staff deployment

KPI tracking

Tools

MS Office

Job description

OPD Operations Management

• Manage day-to-day OPD operations and ensure smooth functioning of all OPD areas.
• Monitor patient flow from registration to consultation, investigations, pharmacy, billing and discharge/referral.
• Ensure adequate availability of counters, consultation rooms, support staff and other resources.
• Identify operational bottlenecks and take corrective action.
• Ensure OPD readiness before commencement of daily operations.

Patient Experience

• Ensure timely and courteous service to patients and attendants.
• Monitor waiting time, queue management and patient movement.
• Handle escalated patient/attendant concerns and coordinate timely resolution.
• Monitor patient feedback and implement improvement measures.
• Ensure proper communication regarding doctor availability, delays, appointments and services.

Manpower Management

• Plan and deploy OPD manpower based on patient volume and operational requirements.
• Prepare duty rosters and ensure adequate staffing during peak hours.
• Monitor attendance, punctuality, grooming and discipline of OPD staff.
• Identify manpower gaps and coordinate with HR for recruitment/replacement.
• Conduct regular team briefings and performance reviews.

Doctor & Department Coordination

• Coordinate with consultants, visiting doctors and clinical departments for smooth OPD operations.
• Monitor doctor schedules, clinic timings and consultation availability.
• Coordinate changes in doctor schedules and communicate them to concerned teams.
• Ensure appropriate coordination between OPD, Nursing, Billing, Pharmacy, Diagnostics, Front Office, Insurance and other departments.

Revenue & Business Support

• Monitor daily OPD volumes, consultation revenue and department-wise performance.
• Track conversion opportunities for investigations, procedures and admissions.
• Identify revenue leakage and ensure proper billing practices.
• Monitor cancellations, no-shows and appointment utilization.
• Support hospital initiatives for increasing OPD footfall and service utilization.

MIS & Reporting

Prepare and review periodic reports covering:

• OPD footfall
• Doctor-wise patient volume
• New vs. repeat patients
• Waiting time
• Appointment utilization
• Patient complaints
• Revenue and service utilization
• Manpower deployment
• Operational issues and corrective actions

Team Development

• Conduct daily/weekly team huddles.
• Identify training requirements and coordinate with HR/Training team.
• Coach employees on patient handling, communication and service standards.
• Set performance expectations and monitor KPIs.
• Promote teamwork, discipline and accountability.