Executive

Narayana Health (NH); Jaipur; On-site; INR 250,000 - 360,000; Full time

Job summary

Narayana Health in Jaipur seeks a Patient Relation professional to greet patients and attendants, answer calls, and guide them through registrations and appointments, coordinating with OPD and admission teams.

The role emphasizes confidentiality, customer service, and support across departments, including MIS reporting, VIP escort, and ensuring smooth patient flow throughout the hospital.

Responsibilities

• Receive patients and attendants in a pleasing manner
• Answer Telephone calls
• Speak at reasonable sound levels; do not shout
• Answer queries politely from patients/attendants
• Listen carefully to patients and attendants
• Guide patients to the right departments
• Take complete details during New Registrations (address, phone, fax)
• Coordinate with OPD secretaries to fix doctor appointments
• Guide patients for investigations (Lab, Radiology, Cardiology, Endoscopy)
• Coordinate with Consultants
• Coordinate with Admission Counter for updates
• Coordinate with OT secretary on surgery status
• Maintain cordial relations within and across departments
• Maintain good relations with patients
• In emergencies, refer patient to Casualty/ICUs and inform responsible persons
• Maintain relevant records (log books, appointment diaries, visiting doctors register)
• Maintain patient confidentiality
• Counsel patients/attendants when needed
• Communicate to HOD regularly
• Escort VIP patients
• Liaise with GM-Operations on admin issues
• Prepare MIS reports for GM-Operations
• Coordinate with service dept for maintenance, housekeeping, FB work
• Possess information related to hospital procedures/protocols
• Prepare duty rosters for the department
• Manage leaves and permissions
• Report all incidences to the in charge
• Attend meetings and development programs
• Participate in meetings and suggest improvements for OPD services
• Provide training to staff
• Maintain dress code and punctuality

Job description

Patient Relation

• Receive patient and patient attendants in a pleasing manner
• Answer Telephone calls.
• Talk at reasonable sound levels. (Do not shout or talk loudly)
• Answering all queries by patients/attendants politely.
• Listen the patient/attendant carefully
• Guide the patients in right way.
• Taking complete details while doing the New Registrations like Permanent addressphone numbersfax numbers etc.
• Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
• Guide the patient to get the investigations done properly i. e. to the LaboratoryRadiology Cardiology and Endoscopy dept etc.
• Coordinate with the Consultants
• Co-ordinate with the Admission Counter and keep the update information from time to time.
• Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day
• Maintain interpersonal relations within the departments and other departments
• Maintain Good relations with the patients
• Incase of Emergency send the patient to Casualty/ICUs then inform the concerned peopledo the formalities.
• Maintain all relevant records i. e. log bookappointment diariesVisiting Doctors register etc. properly.
• Maintain confidentiality about patients.
• Counsel the patients/attendants whenever it is necessary.
• Communicate to your HOD from time to time.
• Escorting VIP Patients.
• Coordinate with GM-Operations regarding any administrative related problems
• Preparing MIS report and submit to the GM-Operations
• Coordinate with service department for any Maintece workHousekeeping work and FB work

Administrative

• Possess information related to Hospital procedures/protocol
• Preparing duty roasters for the department
• Managing Leaves and permissions
• Report all the incidence to the in charge
• Attend meetings and self-development programs.
• Attends related meetings and gives input on new methods of improving out patient services.
• Provide training to the staff
• Maintains disciplinedress code and punctuality among the staff.