Floor Coordinator

Dr Agarwals Eye Hospital; Gurugram District; On-site; INR 446,000 - 725,000; Full time

Job summary

Dr Agarwals Eye Hospital in Gurugram seeks an Operations professional to manage daily floor operations, ensuring smooth patient flow and on-time service. You will coordinate with doctors, optometrists, nursing staff, and front-office teams to register patients, schedule appointments, coordinate diagnostics, and billing.

You will monitor patient waiting times, handle queries and complaints with professionalism, ensure staff availability, maintain daily operational reports, and support NABH

Responsibilities

• Manage daily floor operations to ensure smooth patient flow and timely service delivery.
• Coordinate with doctors, optometrists, nursing staff, and front-office teams.
• Oversee patient registration, appointments, consultations, diagnostic tests, and billing coordination.
• Monitor patient waiting time and ensure a positive patient experience.
• Handle patient queries, complaints, and escalations professionally.
• Ensure staff availability, duty allocation, and adherence to operational procedures.
• Maintain daily operational reports, patient records, and MIS data.
• Monitor hospital equipment, housekeeping, and floor maintenance requirements.
• Ensure compliance with hospital policies, hygiene standards, and NABH quality protocols.
• Support the Operations Manager in improving efficiency, productivity, and service quality.
• Track patient feedback and implement corrective actions to improve satisfaction.
• Coordinate with departments to resolve operational issues and minimize delays.

Job description

• Manage daily floor operations to ensure smooth patient flow and timely service delivery.
• Coordinate with doctors, optometrists, nursing staff, and front-office teams.
• Oversee patient registration, appointments, consultations, diagnostic tests, and billing coordination.
• Monitor patient waiting time and ensure a positive patient experience.
• Handle patient queries, complaints, and escalations professionally.
• Ensure staff availability, duty allocation, and adherence to operational procedures.
• Maintain daily operational reports, patient records, and MIS data.
• Monitor hospital equipment, housekeeping, and floor maintenance requirements.
• Ensure compliance with hospital policies, hygiene standards, and NABH quality protocols.
• Support the Operations Manager in improving efficiency, productivity, and service quality.
• Track patient feedback and implement corrective actions to improve satisfaction.
• Coordinate with departments to resolve operational issues and minimize delays.