Personal Shopper

Shoppers Stop; Surat; On-site; INR 250,000 - 400,000; Full time

Job summary

Shoppers Stop is seeking a dedicated Personal Shopper in Surat to guide customers toward stylish choices and deliver a highly personalized service. You will become a trusted consultant, offering expert product knowledge and trend insights to tailor each shopping experience.

You will lead clients through their shopping journey, build lasting relationships, and drive loyalty with attentive, proactive communication across in-store interactions and follow-ups.

Responsibilities

• Guide our customers to look awesome.
• Provide highest level of customized and personal customer service to individual shoppers.
• Provide advanced knowledge of products, services, and trends.
• Become trusted consultants for shoppers to enhance their buying experience.
• Lead each client through their shopping experience with products and services suited to their needs.
• Follow-up and follow-through to maintain strong relationships.
• Treat each personal shopping customer as the only customer you have.
• Give customers attention, getting to know their likes and dislikes.
• Use tact to learn the budget to work within.
• Listen well and communicate clearly.
• Show initiative to meet customers' needs.
• Help them become more fashionable.
• Motivate customers to visit the store often and drive purchases through relationships via mail, email, phone, and in-person.
• Delight customers with a great shopping experience.
• Increase customer satisfaction and buying frequency of high-value customers.
• Increase sales through suggestive selling and upselling.
• Focus on increasing items per ticket and average bill value.
• Increase in membership base.
• Documentation

Skills

Customer service

Communication

Fashion knowledge

Relationship management

Job description

Role & responsibilities

• Guide our customers to look Awesome.
• Highest level of customized and personal customer service possible to individual shoppers.
• Provide advanced knowledge of products, services, and trends.
• Become trusted consultants for shoppers to given them enhanced buying experience.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires.
• Follow-up, follow-through with customers and keep your commitments in order to maintain strong relationships.
• Each personal shopping customer needs to feel as if they are only customer you have.
• Give each customer a lot of attention, getting to know their likes and dislikes.
• Use tact to find out the budget you need to work within.
• Listen well and communicate clearly
• Show initiative to make sure you meet customers need
• You help them become more fashionable.
• Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires.
• Delight Customers with a great Shopping experience
• Increased Customer Satisfaction
• Increased buying Frequency of High Value Customers
• Increased sale
• Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
• Focus on increasing the Item per ticket and Average Bill Value
• Increased Average Bill Value
• Increased Items per Ticket of Target Customers
• Increase in membership base.
• Documentation