Personal Shopper

Shoppers Stop; Delhi; On-site; INR 250,000 - 420,000; Full time

Job summary

Shoppers Stop is seeking a Personal Shopper to engage customers in store, guide fashion selections, and drive sales through personalized service. You will act as the main point of contact before, during, and after each purchase, building strong relationships and encouraging repeat visits.

The role requires excellent English communication, a passion for fashion trends, strong selling skills, and basic MS Office proficiency. 12th pass with related experience preferred.

Qualifications

• Excellent written and verbal communication in English.
• Dynamic and vibrant personality with customer focus.
• Knowledge of fashion trends and strong selling ability.
• Proficiency in basic MS Office applications.
• Basic computer skills and willingness to learn.

Responsibilities

• Motivate customers to visit the store and generate appointments.
• Lead each client through the shopping experience with product guidance.
• Be the single point of contact before, during, and after sale for clients.

Skills

Excellent communication

Customer orientation

Selling skills

Fashion trends

Dynamic personality

MS Office

Education

12th pass preferred in fashion/retail/aviation/hospitality

Tools

Microsoft Office

Job description

Personal Shopper is a frontend customer facing profile into sales & retail operations. Personal Shopper provides expert advice and give the highest level of customized and personal customer service possible to individual shoppers by providing advanced knowledge of products, services, and trends.

PRINCIPLE ACCOUNTABILITIES

• Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires by advising them on the current fashion trends/ Assisted image makeovers/ customized buying.
• To be the single point of customer service before, during, and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships.
• Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
• Focus on increasing the Item per ticket and Average Bill Value
• Educate non-members about the membership programs and encourage black card enrollments

SUBJECT KNOWLEDGE, PERSONAL CHARACTERISTICS & BEHAVIOURS

• Excellent written and verbal communication skills with fluency in English.
• Dynamic and vibrant personality
• Knowledge of / Interest in Fashion trends
• High Customer Orientation
• Excellent selling skills.
• Basic computer skills and a knowledge of basic Microsoft Office programs

Minimum 12th Pass - Fashion/ Retail / Aviation/ Hospitality or industry-related degree will be preferred.