Personal Shopper

Shoppers Stop; Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Shoppers Stop is seeking a Personal Shopper to provide expert fashion advice and the highest level of customized customer service at the store in Mumbai. You will guide shoppers, offer product knowledge and trend insights, and act as their trusted consultant throughout the buying journey.

Ideal candidates have fashion-focused education, strong English communication, and the aptitude to build lasting relationships with customers while driving sales through upselling and repeat visits.

Qualifications

• Excellent English communication and fashion knowledge required.
• Retail operations experience is a plus.
• Ability to build strong shopper relationships and upsell.

Responsibilities

• Guide our customers to look Awesome with personalized service.
• Provide advanced knowledge of products, services, and trends.
• Lead clients through their shopping experience for tailored recommendations.
• Follow up with customers to maintain relationships and repeat visits.

Skills

Customer service

Fashion knowledge

English communication

Relationship building

Education

Fashion Graduate

Hospitality Graduate

MBA Marketing Students

Job description

Role & responsibilities

• Guide our customers to look Awesome.
• Highest level of customized and personal customer service possible to individual shoppers.
• Provide advanced knowledge of products, services, and trends.
• Become trusted consultants for shoppers to given them enhanced buying experience.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires.
• Follow-up, follow-through with customers and keep your commitments in order to maintain strong relationships.
• Each personal shopping customer needs to feel as if they are only customer you have.
• Give each customer a lot of attention, getting to know their likes and dislikes.
• Use tact to find out the budget you need to work within.
• Listen well and communicate clearly
• Show initiative to make sure you meet customers need
• You help them become more fashionable.
• Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires.
• Delight Customers with a great Shopping experience
• Increased Customer Satisfaction
• Increased buying Frequency of High Value Customers
• Increased sale
• Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
• Focus on increasing the Item per ticket and Average Bill Value
• Increased Average Bill Value
• Increased Items per Ticket of Target Customers
• Increase in membership base.
• Documentation

Preferred candidate profile

Job Title : Personal Shopper

Qualification: Fashion Graduate/ Hospitality graduate / MBA Marketing Students

Age: Between 18 Yrs. to 30 Yrs.

Location: Juhu, Mumbai

Contact Email Id: [e-mail]

Basic screening: Good English communication skills and knowledge of Fashion

Job Description:

Personal Shoppers provide expert advice and give the highest level of customized and personal customer service possible to individual shoppers by providing advanced knowledge of products, services, and trends. Delights customers via high standards in service, sales and every retail operation.