Personal Shoppers

Shoppers Stop; Nagpur District; On-site; INR 250,000 - 420,000; Full time

Job summary

Shoppers Stop is seeking a dedicated Personal Shopper to guide customers to fashion choices that suit their needs and preferences. You will provide expert knowledge of products and trends and act as a trusted consultant for shoppers, ensuring a memorable shopping experience.

Responsibilities include leading clients through their shopping journey, following up to maintain relationships, and driving appointments and store visits through proactive outreach.

Qualifications

• Provide advanced knowledge of products, services, and trends.
• Lead clients through shopping experiences with tailored recommendations.
• Maintain strong relationships with customers through follow-up and commitments.

Responsibilities

• Guide customers to look Awesome and become trusted consultants.
• Lead each client through their shopping experience with tailored product suggestions.
• Follow up with customers to maintain relationships and drive repeat visits.
• Motivate customers to visit the store often and generate appointments via mail, email, phone, and in-person interactions.
• Focus on increasing average ticket value and overall sales through suggestive selling and upselling.

Skills

Customer service

Communication

Product knowledge

Relationship building

Upselling

Appointment setting

Job description

• Guide our customers to look Awesome.

- Highest level of customized and personal customer service possible to individual shoppers.

- Provide advanced knowledge of products, services, and trends.

- Become trusted consultants for shoppers to given them enhanced buying experience.

- Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires.

- Follow-up, follow-through with customers and keep your commitments in order to maintain strong relationships.

- Each personal shopping customer needs to feel as if they are only customer you have.

- Give each customer a lot of attention, getting to know their likes and dislikes.

- Use tact to find out the budget you need to work within.

- Listen well and communicate clearly

- Show initiative to make sure you meet customers need

• You help them become more fashionable.

- Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.

- Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires.

• Delight Customers with a great Shopping experience
• Increased Customer Satisfaction
• Increased buying Frequency of High Value Customers
• Increased sale

- Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.

- Focus on increasing the Item per ticket and Average Bill Value

• Increased Average Bill Value
• Increased Items per Ticket of Target Customers
• Increase in membership base.
• Documentation