Personal Shopper

Shoppers Stop; Jaipur; On-site; INR 180,000 - 300,000; Full time

Job summary

Shoppers Stop in Jaipur, India seeks a Personal Shopper to deliver high-touch, customer-facing service. You will guide clients through their shopping experience, advise on fashion trends, and tailor buying decisions to individual needs.

This role emphasizes relationship-building, post-sale follow-up, and driving sales with a strong emphasis on customer satisfaction. The ideal candidate will have excellent communication in English, a dynamic personality, and solid knowledge of fashion trends plus

Qualifications

• Excellent written and verbal communication in English.
• Dynamic and vibrant personality with fashion interest.
• Strong customer orientation and selling skills.
• Basic computer skills and familiarity with MS Office.

Responsibilities

• Motivate customers to visit the store often, generate appointments and build relationships via mail, email, phone and in person.
• Guide each client through the shopping experience, advising on current fashion trends and personalized buying.
• Be the single point of contact before, during and after the sale with follow-up and commitments.
• Maintain appointment levels and contribute to sales through upselling.
• Aim to increase items per ticket and average bill value.
• Educate non-members about membership programs and encourage enrollments.

Skills

Communication skills

Fluent English

Fashion knowledge

Customer orientation

Sales skills

Basic computer skills

Education

12th Pass or related degree

Tools

MS Office

Job description

Personal Shopper is a frontend customer facing profile into sales & retail operations. Personal Shopper provides expert advice and give the highest level of customized and personal customer service possible to individual shoppers by providing advanced knowledge of products, services, and trends.

PRINCIPLE ACCOUNTABILITIES

• Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
• Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires by advising them on the current fashion trends/ Assisted image makeovers/ customized buying.
• To be the single point of customer service before, during, and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong relationships.
• Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
• Focus on increasing the Item per ticket and Average Bill Value
• Educate non-members about the membership programs and encourage black card enrollments

SUBJECT KNOWLEDGE, PERSONAL CHARACTERISTICS & BEHAVIOURS

• Excellent written and verbal communication skills with fluency in English.
• Dynamic and vibrant personality
• Knowledge of / Interest in Fashion trends
• High Customer Orientation
• Excellent selling skills.
• Basic computer skills and a knowledge of basic Microsoft Office programs

Minimum 12th Pass - Fashion/ Retail / Aviation/ Hospitality or industry-related degree will be preferred.